If you ever lose your card, well replace it and restore your value for a $3 fee. Registration is easy, and its free. And my Oyster card. We contacted Clipper and were instructed to write letters to get the refund on two cards. The refundmay take 4-6 weeks to process. I only pray theyre still there. A reader in a prior column thought $300 had disappeared from an account. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Can I have more than one card in my Clipper account? Refund will be given as Returns shipping; 14 days: Money Back: . balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. /Tx BMC Fares are for one-way travel. 0.749023 g Pay With Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. New. Only registered Clipper cards are eligible for refunds. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Refunds | bart.gov Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. f /Tx BMC Someone else may be able to use it. I no longer need to use Clipper. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. EMC Choose to stay logged in or to log out. ClipperCard is your passport to campus and beyond! The Go Pass is also available to graduate students until December 31,2022*. Page Redirection - Home | Clipper 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream The check may take 4-6 weeks. How can I check my card balance or how much I was charged for a trip? endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards, are available for refunds. BARTs Treasury Department will then process the refund. /Tx BMC If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> f Treasury will mail you a check. EMC But nobody did. The Go Pass is valid for thecalendar year: from January 1through December31. You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. 2020, Metropolitan Transportation Commission. /Tx BMC How many people do not know and never retrieve their funds? E\i\\ What can I do with an online Clipper account? f Should I stay at a hotel near the airport? However, each Go Pass user will only get two replacements per calendar year. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. Key Clipper information translated to Spanish. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. That will show you the cost of each trip. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Then when you exit, Caltrains will tell you that you have a negative balance. Visit the Go Pass eligibility page for more information. Pay it forward. EMC Please note that, Caltrain has a proof-of-payment system for fare enforcement. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. What do you recommend for getting this resolved? endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. 0 6 Learn more about our privacy policy. Min of $5. H*2T0T3415Rf& Mail the ticket(s)toBART's Treasury Department. /Tx BMC endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream EMC endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream It's just $3. /Tx BMC Latest Clipper News Never miss Clipper news! hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< If your card is registered, contact us so we can block your card from further use. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. Up and Down arrows will open main level menus and toggle through sub tier links. /Tx BMC A: No. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. I would love to consolidate all the cards into one card. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Add only that total amount to your card. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Skip the side navigation menu and go to the main content. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. H237402VH2P0P04341Qf& E\\y\F@B.THH!*o* This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. Add value, set up autoload, and check your balance! EMC endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. /Tx BMC 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream You will get a check in the mail at the address you provide. (Some limitations may apply.) EMC Enter and space open menus and escape closes them as well. For faster replacement, you also can pick up your replacement card at an in-person service location. H*2T0T3415Rf& If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Paper Tickets Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. So what you could do is to rack up a negative balance to offset the $3 fee. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. f Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. How can I manage the account on their behalf? Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Only registered Clipper cards are eligible for refunds. ClipperCard | Salem State University Agreement | Clipper Stanford, California 94305. 0.749023 g o Visa . To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. If do not tag on and/or off, you will be subject to citation. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Pay With So we just kept our Suica as well as our Icocaused in the Kansai. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream I dont think you can get back the basic Suica fee either. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. o American Express endstream endobj startxref 0 %%EOF 332 0 obj <>stream Phone. E\\y\F@B.DHR!"g/ Phone. $15.29. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. As others have said, you can get it on the Clipper phone app for free. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). E\\y\F@B.THH!*o* Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If this happens at any time, please call Clipper at 877.878.8883 for a refund. /Tx BMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. 0 0 10.146 10.364 re f Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. /Tx BMC You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. f /Tx BMC Its also required if you want to set up automatic reloading. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. E\\y\F@B.THH!*o* Eventually, we got the refund. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. BART completes systemwide conversion to Clipper-only sales Location of mushroom dispensaries in Oakland? /Tx BMC endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. If you are still having trouble with your Go Pass, please contact us at. Station Agents can also provide pre-addressed envelopes to Treasury. EMC endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream The old website used to show added values, ready to be activated, but no longer does. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. How can I cancel my card and get a refund? Clipper saves money. Many of the cards have about $50 on them, but a couple have about $200. /Tx BMC What a scam! Otherwise, you will be logged out automatically. EMC REFUNDS. EMC Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. H237402VH2P0P04341Qf& For details about how to apply for a refund, download theClipper Cancellation Form. This is the version of our website addressed to speakers of English in the United States. Choose to stay logged in or to log out. f The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. EMC After that, you need to tag on and off for each ride. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Baseball History 1921 Hall of Fame & Other Players/Teams Original News EMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Be sure to review the paper ticket fare chart at the station. 0.749023 g Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Any suggestions, or is this another way for a government-backed agency to abscond with my money? 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The VTA Smart Passallows unlimited travel on VTA buses and light rail. Learn More How would you improve Clipper? You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For three bucks, just consider it a cheap souvenir. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. /Tx BMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Graduate students are not eligible for a free Go Pass after this date. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. Otherwise, you will be logged out automatically. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. 7) d"W0%Q T When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream All rights reserved. Yes, you can manage your account using the Clipper app and in your mobile wallet. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. If your card is registered, contact us so we can block your card from further use. But alas, no longer on bART as they now wont let you exit like they used to. One beep means you have tagged on, and two beeps mean you have tagged off. about the future of clipper (external link). If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). This option helps you avoid paying for postage and is the most secure option. The other option is a refund. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. HR - Benefits - Pre-Tax Commuter Benefits | myUSF Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). Clipper is committed to protecting your privacy. Please contact Clipper Customer Service at 877.878.8883 to request a . /Tx BMC Key Clipper information translated to Chinese. Is it possible to withdraw the cash balance from a Clipper Card - Quora EMC endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. New Oakland Clipper Customer Service Center Serves East Bay Customers Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. EMC endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Your session is about to expire due to inactivity. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Paper tickets balances cannot be transferred onto a Clipper card. BART to stop selling all discounted magnetic tickets on December 31 endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. /Tx BMC You can have multiple adult cards associated with a single account. Go Pass Clipper Transition FAQ | Stanford Transportation BART will also refund full unused paratransit ticket books. endstream endobj 224 0 obj <>stream endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment.
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