For more information, visit Sales and Service Locations. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Clipper on your phone. No. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Why not? Sign up for year-round getaways, special offers, and more. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. There are no discounts available at the BART vending machines. Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Yes. What should I do if my card is lost or stolen? Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. 877.878.8883. Key Clipper information translated to Chinese. What happens if my transit benefit order will exceed the $300 cash balance limit? Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. redditads Promoted Interested in gaining a new perspective on things? New to Clipper? To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. The money is still missing. Los Angeles Clippers | The Official Site of the Los Angeles Clippers As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. 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Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Can two people use the same card at the same time? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please check out this 2022 guide to Seattle whale watching. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. and our This site is protected by Google's invisible reCAPTCHA. After we collect payment, we will send you an email confirming this. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Log in to your Clipper account. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. We will automatically send a declined payment notice to the email address in your Clipper account. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Privacy Policy. . The Google Privacy Policy and Terms of Service apply. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Registered cardholders can report lost, stolen or damaged cards and request replacements. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. How do I add value to a Clipper card on my phone? You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. BART. We do allow walk-up day-of guests to purchase tickets if space allows. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Cash value and transit passes are not interchangeable. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Clipper and Pay by Phone | bart.gov Visit clippercard.com and buy online. Can I set up Auto-Reload for cash value and a pass? Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Yours is the first email Ive gotten on this issue. Loading Value | Clipper Thank you! You can order a card and value online but note we can only mail cards to domestic addresses. After your second tag, the card reader will display a message that your initial tag was refunded. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Prior to that he was an assistant sports editor at the paper from 1984-1987. All Access Digital offer for just 99 cents! If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. City Coach. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. If one does not use the Clipper card for six months, it can be frozen. See the Google Pay How-To page for more details. The correct fare will be automatically deducted. Yes. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Bicycles are stored on the outside deck subject to the elements. For iPhones, theantenna is in the top third of the phone. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. Both discount and regular Clipper cards can be ordered and managed online. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Log in to your account to add a Backup Payment method. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. A: Your anger is warranted. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. You have up to 6 months to spend down your balance, so you can load the funds. Clipper account access including checkingyour balance can be found on the Clipper website. You will need to tag your card to a card reader or ticket machine to activate it. U.S. Immigration . Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. It still says my trip is in progress, any way to cancel this? You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. EMAIL US. Check out our virtual tour of the Victoria Clipper V! The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Boarding starts 1 hour before your boat is scheduled to leave. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. We offer a variety of discounts as outlined here. He started his journalism career as a sports editor in Iowa in 1975. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. This page includes balance protection, online accounts, and card cancellation. Some purchasing limits applyas outlined on our sales page. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. You will need to use this new email address the next time you log in to your Clipper account. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Season Tickets. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Thats why we say to allow a few extra days if you are picking up your value on a bus. The discount is even greater if you add multiple nights! CA-Clipper 5.3 . Guide To CA-Clipper - Long Entry - ITLnet This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. How long do I have to pick up the value before it expires? Learn more about required travel documents. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). The tag will not register if you place your device or card too low or high on the screen. BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). All rights reserved. You can also set up Clipper on your phone through Apple Wallet. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. To find out more information about replacing an RTC card, please visit 511.org. While Clipper is used to pay for BART, it is not a BART product. The Victoria Clipper V vessel is a passenger-only ferry. Select "Transit card" and "Add Clipper card". Clipper card pending passes cash value. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Opens in new window. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Where To Use | Clipper Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). This is separate from confirmation of payment. Yes, you can use the Clipper app to manage your account on your phone. All discounts are set up in advance through Clipper. You can use our automated phone service 24/7 to check balances and pass expiration dates. To provide payment, log in to your Clipper account and edit your Primary Payment method. Fares | SFMTA Routes available between Seattle and Victoria. Children from countries other than the US or Canada will require a passport and possibly a Visa. And, to get it back, its an hour on hold, and three to five business days.. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Clipper isadministered by the Metropolitan Transportation Commission. Ticket Central. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Had to call a couple of weeks ago, and got a live person really quickly. The exception is BART HVD, which will be available the following day. Please submit all travel cancellation or change requests through our Contact Us page. Using Clipper. PDF CONNECTION (RTC) Clipper Discount ID Card This means we couldnt process your payment for automatic reloading. Our terminal in Victoria is currently open 10:00am 5:00pm. I was charged the wrong fare. Call (877) 878-8883 to order from a Customer Service Representative. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Includes travel to any of our destinations with activities or hotel stay or both. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. All guests are welcome to use the top outside viewing deck as desired during our trips. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). If you have a monthly pass, it will obviously expire at the end of the month. Clipper Customer Service | bart.gov We recommend arriving at least one hour before your ferrys departure. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. learn more. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. What Clipper services are available during the COVID-19 outbreak? If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Getting Started. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. Call us 800-888-2535; Contact us; Enter search term: Go. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Key Clipper information translated to Chinese. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. The Go Pass is valid for the calendar year until Dec. 31 at midnight. See the, To add a card to your Android phone, open Google Pay and click the + sign. Failure to provide such evidencemay make you inadmissible to Canada. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. No. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. View vessel seating chart for San Juan Clipper. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. It currently shows I have the amount in the pending passes area but shows I have it in cash value. My card shows it was cleared month ago but the card is saying it doesnt have enough money. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Clipper on your phone will not unlock a bikeshare. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. What is the best way to tag on the new Clipper card readers?
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