In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. Healthcare is not a place for gimmicks because health is precious and irreplaceable. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I make sure to practice empathy. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "My customer service skills with my patients are definitely one of my strengths. "In my current role there is a lot of staff turnover when it comes to our management team. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. In the end, we awarded those with perfect attendance a $600 bonus. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. When I hit my 20's, it was so important to me to learn about other cultures. ", "I am happy to hear that Kaiser Permanente values long-term relationships. ", "I would describe myself as a hard worker. There was not a formal method of teaching IR PAs. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Your problem-solving approach is fantastic! My approach is to be empathetic, soft-spoken, and truthful. I document all necessary information as soon as possible so that the record is up to date and accurate. Explore. ", "I have the basic procedural skills for this team position. I like to manage my time to finish my projects on time. Second, I want to be the best at what I do. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. 91% said yes. I have been responsible for maintaining supplies on the general surgery ward for five years. It sounds as though you do everything possible to ensure your patients are set up for success. "I have experience in ordering medical supplies and maintaining inventory. Answer dates might appear two to three weeks before they were published. I love my job. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. These experiences have really opened my eyes to working with people from backgrounds different than myself. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. ", "I believe in volunteering in the community where you live. If I were to be offered this position, I would look forward to bringing these services to this area as well. We've all had those tough cases. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. Nice! ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. There is a balance between allowing normal emotion and allowing it to impact your work. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. . Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I gathered pertinent information from the EMR, and discussed the case with the Intensivist and the patient's nurse. Your answer shows the interviewer that you can work well with almost anyone. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Therefore, any date prior to 2019 might not be accurate. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "Once I was filling a prescription for 90 days 90 tablets. Unfortunately, the sales have shut down. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. In my current position, I am not the most persuasive person on our team, but I am highly creative. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Every person I care for has a story. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Talk to your interviewer about a time when have had to adjust to changes on the job. Upon first taking the call, the patient was name calling and yelling. Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? ", "I work good with minimum supervision, but I also enjoy working with a team. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. ", "I know this will come off as cliche, but it's truthful. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. It sounds as though you have exceptional patient service skills! The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Does it help you build trusting relationships with community members? Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Your response makes it clear that you volunteer in your community in various ways. Our date tracking prior to 2019 was not accurately kept. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I indulge in the things that make me happy on my time off. One of the toughest parts of communication can be delivering bad news to people with whom you work. Every day I learn something, and that's because I choose to get better. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. What is the hiring process for remote jobs at Kaiser Permanente? Kaiser Permanente Consultant Interview Questions | Glassdoor I am a competitive individual and enjoy keeping fit. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Strong communication skills are required to be an active leader. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Maybe you are a pen and paper person. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. What questions did they ask during your interview at Kaiser Permanente Asked November 29, 2021 But I don't want you to be surprised by the information. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I really like this answer! Health benefits. Consumer Sign On| Kaiser Permanente Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. Interview Guidelines - Kaiser Permanente Career Planning What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. They want to know that your passions align well with what Kaiser Permanente is offering. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. List several ways that you receive your industry knowledge and stay on top of trends. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. I greatly value diversity. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. ", "When I started in Interventional Radiology, I was not trained in IR procedures. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. I like to be on time with my schedule to ensure that our patients are assisted properly. This is one of the reasons I have applied with Kaiser Permanente. ", "I was working in a clinic where the primary population was low income. She's fortunate to work from home, and makes about $32/hr w/ no degree. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Kaiser has over 300,000 employees with a large diverse workforce. I am a very hard worker who is eager to become a team member with Kaiser.". To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). Either way, be honest with the interviewer about your preferences without leaning negatively, either way. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. Excellent! Custom Care & Coverage Just For You | Kaiser Permanente This sounds like a very collaborative workplace. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. ", "My position at Kaiser is a Radiology Physician Assistant. I hope to involve them in various Kaiser community volunteering opportunities.". ", "Do my job and do it right. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I even talk about what they are going through. Are there shared values that you could also mention? 35 Kaiser Permanente Interview Questions (+ Answers) Questions and Answers about Kaiser Permanente Interviews I strive for perfection too often, which causes unnecessary stress for myself. We had a lot of concerns with patients not showing up for appointments when expected. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Kaiser Permanente is 100% focused on the service that they provide to their patients. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I also dislike when the morale of the lab is low. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Kaiser Permanente Interview Questions & Answers | Indeed.com ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Discuss how you can thrive in this role, even during the most stressful times. If you want to ace your upcoming interview, practice with our topical-based interview question sets. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. "I handle stress very well, and when you call my references, they will attest to this fact. "I once worked in a very difficult environment and toxicity really started with our leader. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! "Early in my career, I was working a night shift with minimal staffing on our unit. These are all excellent skills to have, and you sound very talented! The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. I have always been great at working behind the scenes with the result being efficiency for others. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. The application opens in early May. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. In addition to this podcast, I also subscribe to a couple of industry blogs. We wanted to create a resolution with this person. Take a few minutes to tell the interviewer a few things about yourself. Find additional company focused interview questions by practicing from one of our industry sets. How to Answer: Why Do You Want to Work Here? Kaiser Permanente takes great pride in having a very positive and nurturing environment. Dental benefits. We will see how stellar my skills are after that course! In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Are there specific Kaiser volunteer opportunities you'd be interested in? I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. Did you consider how leaving AMA would impact his health and well-being? ", "Yes, I handle all of these administrative tasks in my current role. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I understand that it's part of the job. where i concurrently pursued a degree in both nursing and biological sciences. This shows the interviewer that you've done your research and aren't answering vaguely. Good answer! While I've listed several general options here, you don't have to stick to standard role divisions (i.e. These go above and beyond what it means to provide compassionate care. I am looking forward to getting into the routine of a career again. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). "I find that with the right company, it's pretty simple to balance life and work. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Finally, end your response by talking about the positive outcome. What questions did they ask during your interview at Kaiser Permanente? Make them think we care about them as if they were our family members so that they will come back.". As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. We also met the needs of our team by protecting the positive culture we had worked so hard to create. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. I know what I want to be done and how I want it done, so it's often easier to do it myself. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. By initiating an open conversation with this person, we were able to uncover his need. I love working with like-minded people who set challenging goals for themselves. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? ", "I'm a very detailed and organized person. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. I'm a good listener, and my coworkers and patients like that about me. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. He ended up requesting and receiving a transfer. ", "I am happy with what I do as a pharmacy tech. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Do you feel it demonstrates that you're committed to knowing and supporting a group of people? If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I also receive emails from different pharmacy pages with interesting articles.". Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Since I have two high school girls who are involved in music. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". To help you prepare for a Kaiser Permanente job interview, here are 35 interview questions and answer examples. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. I grew up in a fairly homogeneous town in Montana. Tell me about yourself. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead.
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