Footasylum doesn't deliver on Bank Holidays. Yes. Will definitely be ordering from them again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. They have scribbled size 7 on it. Great sale and super quick on delivery. It goes against our guidelines to offer incentives for reviews. Claim your profile to access Trustpilots free business tools and connect with customers. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Find out how we combat fake reviews. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . T3 is part of Future US Inc, an international media group and leading digital publisher. I would definitely recommend and will be a returning customer. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Ordered some trainers at 10.30pm amd paid for next day delivery. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Happy from start to finish! Just noticed that the box they have sent them in isn't for the correct trainers. These featured collections are typically the most popular and best-selling products on the Footasylum website. Thanks. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. We also ensure all reviews are published without moderation. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Men's, Women's & Kids' Trainers & Apparel | Footasylum Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Quality, style and value superb. In November 2022 I placed an order with FootAsylum and it never came. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Easy! Check out what 59,467 people have written so far, and share your own experience. On-time Delivery. Strengthen your review by uploading photos & videos. Ordered coats for 2 of my sons in the sale. A simple full refund is all I wanted from the first time I was messed around!! I would definitely recommend and will be a returning customer. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Companies can ask for reviews via automatic invitations. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. By continuing to use this website, you agree to the use of Cookies. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Heres how it works. Purchased 2 pairs of Salomon trainers in different sizes. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. !spoke to Edge lane store about colours in crocs. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. very helpful as Liverpool didnt answer the phone. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. 28 Feb. Up to 60% off at Footasylum during the half term sale. AVOID THIS COMPANY!!!! Tried to send Crocs back as they didnt fit my daughter. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Why have i been rejected for my return as the item was faulty? Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Hey Getta,Thanks for leaving us a great review. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. I have sent them back the undamaged trainers in a damaged box as I received them. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Ordered it on Monday and it was delivered on Tuesday. Verification can help ensure real people write reviews about real companies. We hope to see you shopping with us very soon. Shocking service avoid disappointment. Date of experience: January 04, 2023. My Returns - Footasylum.com It's great to hear you are happy with the coat and that the delivery was so quick. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. It's your job. That is great news about the fast delivery.We hope to see you again very soon. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We hope to see you again very soon. Totally shocking service in regards to a faulty item that they . Got them cheaper than any other website. We use dedicated people and clever technology to safeguard our platform. One star as there is no 0 stars. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Treated myself to some new trainers and jogging bottoms in the sale! Read Customer Service Reviews of footasylum.uk - Trustpilot Footasylum on the App Store Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We use dedicated people and clever technology to safeguard our platform. The North Face. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. AVOID THIS COMPANY!!!! They were dispatched quickly and delivered within a few days to Northern Ireland. Footasylum Reviews | Read Customer Service Reviews of www.footasylum If you'd like to return your order, you can within 14 days of receipt. All rights reserved. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Highly recommend and will definitely buy from Zavetti again. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. * One or more of these files was not uploaded due to an invalid file type. Read Customer Service Reviews of footasylum.uk - Trustpilot This is the last thing I buy from footasylum from here on. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Leave this blank if you'd like to publish your review anonymously. Ordered and paid on 10th December my daughter's Xmas present. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Next time it will be JD SPORTS for my next purchase. Avoid this store at all costs. Companies can ask for reviews via automatic invitations. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. All rights reserved. Order placed Sunday afternoon and delivered Monday afternoon. Reordered again Sunday afternoon, Monday morning was here. Average Delivery Time. Keep up the good work Terry!Thanks so much.Tanya. They have sent them back to me and are refusing a refund. Would not recommend. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. We use dedicated people and clever technology to safeguard our platform. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Asked for a pair of trainerscould not even tell what the guy said. 60%. A pop-up box will appear revealing the code. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Here are 8 tips for writing great reviews. I was taught to value customers, no matter what job I was in. I have sent them back the undamaged trainers in a damaged box as I received them. Ordered Nike trainers. OG Stack Longline Puffer Jacket. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Just noticed that the box they have sent them in isn't for the correct trainers. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. There was a problem. Find out how we combat fake reviews. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Thanks,Rebekah. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Hey Karl!Thanks for taking the time to leave us a review. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Will definitely be ordering from them again. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Unable to get in touch with anyone from customer service to resolve issue. Next time it will be JD SPORTS for my next purchase. Editor, Marcus Herbert. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! We use dedicated people and clever technology to safeguard our platform. Thanks,Rebekah. Companies can ask for reviews via automatic invitations. They all fit perfectly. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Get Code. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Christmas Delivery & Returns - Footasylum I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Shocking company - bought two items trainers and sliders order value 100.28 never received. They also offer a WhatsApp device but it doesnt work. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Find out how we combat fake reviews. 1996 Retro Nuptse Jacket. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. We hope to see you again very soon. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Been trying via live chat, what's app and calling HQ. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Package allegedly dispatched on 11th December and now reported as list in transit! 20%. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. 2023 Trustpilot, Inc. All rights reserved. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers Ordered coats for 2 of my sons in the sale. Next time it will be JD SPORTS for my next purchase. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Received 2 small refunds for I don't know what! High performance sneakers, trending streetwear and exclusive product weve got you. 3 ratings with the average rating of 4 out of 5 stars. Never again. High performance sneakers, trending streetwear and exclusive product weve got you. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. That is great news that they arrived a day early!We hope to see you again very soon. Up to 60% off at Footasylum on selected women's t-shirts. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Received 2 small refunds for I don't know what! They also offer a WhatsApp device but it doesnt work. Yay! Tried to send Crocs back as they didnt fit my daughter. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. That is great news about the fast delivery.We hope to see you again very soon. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Asked for a pair of trainerscould not even tell what the guy said. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Still over 300 down! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Great to hear that the parcel arrived so quickly. Can I return my online order to one of your stores. We hope to see you again very soon. Hey Karl!Thanks for taking the time to leave us a review. Tommy Jeans. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! If you miss this window, youll have to go through the returns process. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Footasylum Promo Code | 20% OFF in February 2023 AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Which are the instant chat and the WhatsApp!! We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. Ordered some trainers at 10.30pm amd paid for next day delivery. Check out what 59,340 people have written so far, and share your own experience. Footasylum. We hope to see you shopping with us very soon. It's great to hear you are happy with the coat and that the delivery was so quick. What Is Nike's Returns Policy? | Nike Help They sent me trainers in a damaged box. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Unable to get in touch with anyone from customer service to resolve issue. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. It goes against our guidelines to offer incentives for reviews. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Before returning items you must notify Footasylum by telephone, letter, or email. Keep up the good work Terry!Thanks so much.Tanya. By using a. Ordered and paid on 10th December my daughter's Xmas present. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Absolutely fuming with this company. 10/10 will not be using footasylum again. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. In just a few steps, we'll have it sorted. This time, however, when I ordered, their courier choice was Yodel. It's your job. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Here are 8 tips for writing great reviews. My son lost out on his Christmas presents as a result. I would avoid at all costs. Courier. We hope to see you shopping with us very soon. Footasylum exchanges are only available in the UK. They all fit perfectly. UK Returns Free return by our courier service. Totally amazing service cannot fault. I have worked in retail for over 15 years. You will receive a verification email shortly. Got them cheaper than any other website. We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. To break them up politely to ask for helpit was like I had sowrn at them. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Package allegedly dispatched on 11th December and now reported as list in transit! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They were dispatched quickly and delivered within a few days to Northern Ireland. They have scribbled size 7 on it. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Bought a pair of Boss trainers at the end of November 2022. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Ordered standard delivery, was dispatched the next day & arrived the day after. Great sale and super quick on delivery. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I have worked in retail for over 15 years. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Rolling eyes, rude attitude. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Within 5 Days. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. You have 28 days to return your items and you'll need your original receipt or delivery note. The range includes footwear, clothing and accessories for men, women and children. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!!