We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Find out how we combat fake reviews. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Direct Ferries Limited has its registered office in London, United Kingdom. More expensive but very safe an helpful.Thank you for your replay. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Do you mean direct ferries are trying to alter the contract or the op?. These vermin are interested only in your money - not servicing customers. That is why we are trusted by over 2.5 million customers and counting. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Go directly to the companies providing the ferries. We are easy to contact through our contact form on our website. P&O Ferries This is why we offered you the closest alternative available we found with the ferry company you chose. How can this even be possible. Kind regards, Maya from Direct Ferries. I would recommend that no one uses Direct ferries. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. 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No way of calling them. Verification can help ensure real people write reviews about real companies. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. However, if you are traveling internationally, you may not be allowed to board the ferry. Dear customer, Many thanks for your review! They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. How can this be possible. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. That is even worst handle from your company. Could be a little clearer to help new customers. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. Thank you for booking with Direct Ferries. Seattle, WA 98121-3014. We also ensure all reviews are published without moderation. Kind regards, Direct Ferries Team PC Patrick Crossan 8 reviews GB Dec 16, 2022 Scam Site: Scam Site: The booking process was straight forward and I received my eticket without issue. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Maybe down to mobile network delays but thought I should let you know. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. No additional administration fees will be charged. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. WebScore: 4.3/5 (13 votes) . Ferry delay compensation. Booking was quick and easy! Download the Direct Ferries app or manage your booking online through My Account. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Below, you can find a short overview of the ticket cancellation policies that apply in Greece. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. Dont book with this company- book direct with Ferry operator. They dont reply to your emails or help you! We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. Dear Sue Sturgeon,Thank you for your feedback. Dear customer, Many thanks for your review! I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Direct ferries is refusing a refund even though we are in lock-down. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. For account users: To log into your account click the sign in link at the top of. Have not noticed the website asking me for ages upn the original booking. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. I have travelled many times ever since my first positive booking experience. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Please note that a small cancellation fee of 6 (euros) per booking applies. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Thousands of top-named brands Direct Ferries - More Both ferries to and from St Barts were easy to find seating on, spacious, were smooth on the water. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. There was nothing from you at all. Scammed our group of 12- Disgusting company. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Please also note that the refund amount depends on the policy of each ferry company. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Due to data protection laws were not able to process cancellation requests by email. Please don't hesitate to contact us, if you have any queries. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. What if I don't know the plate number of my rental car? WSF is the largest operating public ferry system in the US! Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. What are the refund/exchange policies in light of the current situation. Bought wrong ticket because they shower wrong results. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. All the information you need on ticket changes, cancellations and refunds is here. Our customer support team will be happy to help. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Stay away. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. We can see that your complaint has been already handled and declined as there was no error from our side. Have a browse through our website and use our simple ferry booking These hydro boost systems are even smaller than the 12' boosters in use currently. Dover I am now writing direct to their registered office. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. due to bad weather conditions, strikes, etc.). They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. gourock ferry SHRIMPS FEBRUARY HALF TERM HOLIDAY CLUB - MONDAY 20 - FRIDAY 24 FEBRUARY 2023 HOLIDAY CLUB IS BASED AT RGS THE GRANGE Once they have your money they write you off. I will rather swim than use the useless company again. Please note: prices rise as space becomes less available. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Please note that we can be contacted through our contact form on our website. Buying a ticket was easy but now to see how the experience on board will be in a few months! If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. WebWill I get a refund if I cancel my booking? Can I convert my ferry ticket to an open ticket? Suggested companies are based on peoples browsing tendencies. The process also differs if you have already checked in online and got your boarding card. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! However it took 5 weeks, dozens of emails for you to confirm the agreement. We may also ask for additional information if you wish to change the email address or phone number you have provided. No questions have been asked about this experience. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Less than 24-hours or failure to show for travel. Brittany Ferries are really helpful. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Eventually managed to amend the booking on the web site or so I believed. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. shocking service. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. WebIf you decide that you do not wish to keep the building. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). You can check your confirmation email or log into My Account to see if you are able to amend your booking. Thanks. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Losing hope though Dont bother! Customers can amend bookings free of charge up to check-in closing. Each ferry company has its own policy. Please note that online requests for ticket changes can only be processed during business hours. We must get on line 48 hours before ferry date to get our tickets. Receive current traffic conditions, mountain pass reports, construction updates and more. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Also there is a choice of "lounges," but there is no explanation of the differences. If you make a mistake when booking online, you can cancel your booking at no cost Using this company, in this instance. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic.