Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. has found. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. This tracks your activity using third party cookies. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Even if you are, it's likely to be a more complicated process. 6.7 Third Party Information. The Weeknd Tour 2023. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. To sell tickets, a Seller lists the tickets in the Site database. 3.Click Dispute a Transaction. Welcome to viagogo's online ticket exchange (the "Site"). This company is a total scam. Instead, it sat on your $2,031. The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. After realising the scam and contacting them, they made it very clear that they will not refund or . I must have sent countless emails and phone calls. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The 33-year-old announced . Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. How do I find tickets I've already downloaded? The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. This will be posted quickly, exposing the company and letting others see what happened to you! You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2. Arctic Monkeys Tickets. Note that Your payment may be withheld if you violate this clause. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. I was promised a refund because the tickets I bought were corrupt. 6.3 Allocation of Risk. Rufus Du Sol Tickets. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Carnaval Barranquilla Tickets. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 1. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. To open a dispute: 1.Log in to your PayPal account. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Invalid tickets are defined as anything where buyers are refused entry. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. ', Beware of this fake Disney+ phishing email. Leave us a message by clicking the Contact Us button. I sent our ticket numbers but Opera Australia said they were not theirs. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. We will also add Tax on our fees as applicable. Received Refund in full for cancelled concert. At no time do We provide the Buyer's payment information to the Seller. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. Andr Rieu Tickets. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Dave Chappelle Tickets. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 7.1 Ownership of Intellectual Property. Which? Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Apparently not. Case Name & No. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Such notice shall be deemed given one business day after the email is sent. No refund, no answered or returned email for days. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. I have been fighting with viagogo since October of 2021 with an canceled event. Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. 2.3 Username and Password. In the event of a postponement, refunds are not granted. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. If this is also unsuccessful We will not offer a refund. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. Waste Management Phoenix Open Ticket. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. The court would need to determine which Class members would choose the voucher over a cash return as per the company. I had tried calling them and the day of the concert and no answer. Required fields are marked *. The Weeknd Concert Tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 6.4 Release. I'm Travelling - where and when will I receive my tickets? All sales and bids are final. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. You may find other users information to be offensive, harmful, inaccurate, or deceptive. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Wait for a StubHub representative to reach you. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. How do I change the email address on my account? I am based in Indiana. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 1. Answer (1 of 3): Viagogo runs prudent customer care operations. 6.8 All Sales are Final. Viagogo users in the United Kingdom have also reported similar difficulties in getting refunds on tickets purchased through Viagogo after the events were cancelled due to the pandemic. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Jay Chou Concert Tickets. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. 2.9 a) Exception to Sellers Obligation to Confirm. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. A Which? We do not control the information provided by other users which is made available through the Site. Taylor Swift Tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. As well as charged me double the amount. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Please add me to this list as I am almost 100% sure I got scammed. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. Top Class Knotfest Japan Tickets. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. Justin Bieber has cancelled the remaining dates of his Justice World Tour. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 3.2 Other Information. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. 1. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Terms and Conditions. 1.1 Introduction. Please note this does not include any Tax that may be payable on fees We are required to pay. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. BLACKPINK Tour 2023. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Mtley Cre Concert Tickets. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Due to extreme weather conditions, our phone lines are currently closed. . 5.3 Disclosure of Information. . Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Gather all the information you have on the purchase. Please add me to the list. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Viagogo will never pay you after you sold your tickets and you can never get back your money. the price it is sold for on the primary market). This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. However during the pandemic the response times may slow down. Best regards, Viagogo team. The tickets were bought by me as a present for my mother and parents-in-law. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. drug injury lawsuits and product liability lawsuits. Can I pick up my tickets instead of having them shipped? Additional information can be found in our FAQs and on the ticket details pages. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Harry Styles Concert Tickets. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! Thus, the ticket price shown (before our fees) may include Tax as appropriate. Otherwise, avoid!!! Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you.