You'll now see the 'Add a new payee' screen where you can add the new payee's details. Transfer moneyto HSBC and non-HSBC accounts in Hong Kong dollars or different currencies, locally and overseas*. With memorable answer (if applicable*) and password, you can access these services: Account information eStatement and eAdvice Real-time account balance Transaction history Banking services Transfers (to yourself or to registered accounts) To delete a payee: Go to Personal Internet Banking and sign in. via the "e-Cheque Deposit Box Service" on HSBC website. As you are one of the enrollers, you will also receive the payment eReceipt. You should enter the number of the identification document you gave to the bank when you first opened the account or the credit card you'd like to register for Personal Internet Banking. This form must be filled out and signed by both the remaining account holders and the holder whose name is being deleted. Upon receipt of the new Security Device, you are required to set up your PIN and activate it immediately orwithin 30 daysfrom the issue date of the letter enclosed with your new Security Device. The new payee instructions will be effective on the next working day when submitted before 9pm from Mon to Fri or 6pm on Sat. This means that the new PIN that you have entered is not safe and could be guessed, i.e. Payees details cannot be amended, only the transfer limit for each payee can be changed. Payments made by HSBC credit card before 4.30pm, Monday to Friday, are processed the same day. Self-named Accounts with HSBC in Hong Kong, Customers press the Green Buttonon the device to generate the Security Code, Internet banking Log on and Step Up verification, Customers input specific information into the device and press the Yellow Button to generate the Security Code, Third-party account transfer verification, Account number, mobile number or FPS Identifier with 8 or more digits, Account number, mobile number or FPS Identifier with 4-7 digits. In the To section, select the Bill Payments option. Frequently Asked Questions & Guides - HSBC UAE The 6-digit password appears on the LCD screen of the Security Device for your input into the screen of Online Banking. Press the green button on the bottom right of the device, and hold for 2 seconds. Do this by selecting the Credit Card you would like to pay, click on the Manage button, and select Pay from an HSBC account. Please download a software that support PDF file to view an e-Cheque. 2. You will need to restart the PIN setup process by pressing the green button. You will need your Security Device / Mobile Security Key to complete this transaction. Hold the bottom right green button for 2 seconds to turn on the Device 2. With the new Security Device, you not only enjoy the enhanced security in HSBCOnline Banking but also added convenience with its new functionalities: Note: The 1st and 2nd generation Security Devices are no longer in use. You may write the Check(s) or request a Balance Transfer for any amount, but the total amount including any Balance Transfer fees must be less than your available credit limit. 8. The merchant will then validate the bill owners information and get their consent. You can find it under 'Pay & transfer' from the top menu > 'Manage payees / payments' > ' View / delete your payees'. Then enter a 4-6 digits9PIN using the keypad and press the yellow button on the bottom left to complete the input. Your username should be 5-76 characters. What do you call someone who follows blindly? Yes, if your MPF account is your only account. (except for those with accessibility needs): Instead, you can replace your physical Security Device with Mobile Security Key. In the To section below, select the, If you have made a payment to this recipient before, select the appropriate account from My existing payees. These amounts are subject to review or change without further notice. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. You will only be required to enter their Security Code when you set up a new wire payee (domestic or international) and send them a wire for the first time. Click on the account the payee is linked to. If using an Android device, hold your finger on the payee to delete your selected payee. Enter the Amount you want to pay and select a Deliver by Date using the calendar. Click on your HSBC Mastercard credit card qualified under this promotion, 4. Learn more. You can usually view the browser security option to check the encryption method being used. Issued by = www.VeriSign.com/CPS Incorp.by Ref. For your credit card account or investment account, you can view transactions for the last 60 calendar days. These changes will be rolled out in phases and you'll be further notified when these changes are ready for you. Transfer money between your own accounts (both local and international), even in different currencies. Note: The 1st and 2nd generation Security Devices are no longer in use. For further information or technical issues on Mobile banking, please call us on 4441 1550 (within Qatar) +974 4441 1550 (outside Qatar). Further, this new address will NOT be displayed the next time you come back to that screen. You can submit your payment either by going to the 'Pay & transfer tab > select Pay your bills, or alternatively choose Pay bills from your Quick links; this way the merchant will be able to readily identify who has made the payment. ), underscore (_), hyphen (-) and apostrophe ('). You can usually click the "security lock icon" at the address bar while browsingHSBC Online Banking site and check the certificate information is displayed with one of the following domain names as issued to: (where "xx" represents specific country/region code and "#" represents server alias.) If you have an HSBC account, credit card, MPF or ORSO Defined Contribution Scheme account, you can register online with your ATM or phone banking PIN/SMS One time passcode. After your device is turned on and unlocked (you see the Welcome screen), press and hold the button "8" for 2 seconds to activate the change PIN function. When making a payment in the Mobile Banking App, select My Payees. Yes, you can apply for the same request for both your primary andsupplementary card. Updating your browser to the latest version should resolve these issues. The new limits will be effective immediately. You can choose to download your transaction history from online banking in a CSV and QuickenTM OFX & QFX file format. Tap Add a Payee. A 'memorable answer' is only needed when you want to log on to HSBC Online Banking to access certain services without using your Security Device / Mobile Security Key. Online Banking Help | Online Banking Questions - HSBC HK You'll need to provide your bank account number, ATM PIN and identification document number that you've maintained in our bank record. Click on 'payments' Click on 'manage payees' Select the payee you would like to delete. There is no daily limit for the number of issued e-Cheques, but the amount of issued e-Cheques is subject to your daily transfer limit of non-registered accounts viaOnline Banking. With memorable answer (if applicable*) and password, you can access these services: *If the new log on enhancements to HSBC Online Banking are already available to you, your memorable answer will no longer be needed. You will then need to select a promise date, at a maximum 7 daysor before your next payment date. After the transfer is authenticated with your Security Device / Mobile Security Key, the new payee's details will be added. HSBC is committed to protecting the security of our HSBC Online Banking customers. 'HSBC Personal Internet Banking Maintenance / Cancellation Request Form' [PDF], Transfer within HSBC - Hong Kong dollarand renminbi bank account, Transfer within HSBC - credit card account, Transfer within HSBC - foreign currencies, Transfer to other participating local banks or Stored Value Facilities (SVF) operators using FPS Hong Kong dollar and renminbi, Transfer to other local banks - foreign currencies and renminbi (via RTGS). This environmentally friendly service helps you cut paper clutter. Select delete payee. e-Cheque is issued and presented in digital form therefore the entire process works electronically. 6. or any of our affiliates. To add back your payee on the mobile app: head to the ' Move Money' tab, Click My HSBC at the top left of the page and select Future dated bill payments. Please visit any HSBC branch to open an account. 111111, 123456, 543210). For enhanced security, please enter a 6-digit PIN. No, credit card Check(s) and Balance Transfer are not eligible for rewards. On the My accounts page, select the HSBC Credit Card you would like to make a payment to. You may also reset password, security question and answer on the HSBC HK App. The 'Pay & transfer' tab in the top menu directs you to journeys that allow you to transfer money between both your own and third-party accounts, domestically and internationally, in Hong Kong dollars and other supported foreign currencies. If you can't find the payee you're searching for, you will need to add the payee manually through Personal Internet Banking. As a leader in online banking security, we are delighted to introduce a new PIN-protected Security Device with enhanced security. No, these Check(s) or Balance Transfers may not be used to make payments to any credit card or loans issued by HSBC Bank USA, N.A. . Select your account Choose the account you want to transfer money from, and in the 'To' section, select 'Your own HSBC accounts'. If you dont make any payments or transfers for a while your payment limits will reset to zero. The Quick Transfer function is a new feature added to Personal Internet Banking. That means if your family member or friend has another Security Device for their Personal Internet Banking services, you cannot use their device to generate a Security Code for your Personal Internet Banking service. You can apply online by going to 'Banking' from the top menu > 'eStatements & eAdvices' > 'Statement and advice preferences'. Select a Deliver by Date, which is the date your payee will receive your payment. If you have questions call Customer Services: Lines are open 9am-8pm (Mon-Fri) and 9am-5pm (Sat). It does not relate to yourCredit Bureau Report. Please continue to pay other lenders, until you confirm the balance on that account has been paid. 'Quick Transfer' is a feature found in the 'Quick Links' on your account dashboard after logging in to Online Banking. For more details, please refer to our trouble shooting guide atwww.personal.hsbc.com.hk/securitydevice. Make your changes, then click Edit or Delete Payee at the bottom of the payees profile.How do I remove a payee from my NAB app?Use the delete key on your keyboard to remove the characters from each of the payees cell, then choose Next to continue with your transfer to remove that payee from your list.How do I delete a payee on Danske bank app?Add or edit payees on eBanking: How do I delete a payee on Natwest online banking?Your step-by-step guide: Can you use bill pay to pay a person?Sending money electronically is faster, more convenient, and secure than sending a check, and even when a paper check is required, online bill pay can save you time. To report incidents more than 30 days old, please call our Customer Service Hotline. Yes, but it depends on the merchant. As a result, you can only use this individual Security Device, to access your HSBC Personal Internet Banking services. If you set up a forward-dated instruction using your HSBC credit card,the credit limit on your card will be held until the transaction is processed and the full payment is received. HK Dollar Statement Savings Account eStatement+, Consolidated eStatement for Savings Account, Monthly HIBOR-based Mortgage Plan Repayment eAdvice, Confirmation for credit transaction eAdvice, Confirmation for debit transaction eAdvice, Time Deposit Interim Interest Payment eAdvice, Time Deposit Placement Confirmation eAdvice, Time Deposit Change of Maturity Date eAdvice, Unpaid Standing instructions Warning Letter eAdvice, Summary listing of deposits and withdrawals eAdvice, Internet Banking Registered Transfer Account eAdvice, Reminder on reactivation of inactive passbook savings account eAdvice, Reminder on reactivation of inactive account eAdvice, Handling of inactive passbook savings account eAdvice, Inactive passbook savings account closure eAdvice, Update of FPS default account notification, CombiNations Statement Savings Account eStatement+, Foreign Currency Current Account eStatement+, Super Ease Account (Overdraft) Balance eAdvice, Super Ease Account Important Notice eAdvice, Summary of Overseas ATM Cash Withdrawal eAdvice, Mortgage Loan Account Instalment Change eAdvice, Personal Instalment Loan Overdue First Reminder eAdvice, Personal Instalment Loan Overdue Second Reminder eAdvice, Personal Instalment Loan Overdue Third Reminder eAdvice, Personal Instalment Loan Overdue Final Reminder eAdvice, Mortgage Loan Account Overdue First Reminder eAdvice, Mortgage Loan Account Overdue Second Reminder eAdvice, Mortgage Loan Account Overdue Third Reminder eAdvice, Mortgage Loan Account Overdue Final Reminder eAdvice, Monthly HIBOR-based mortgage plan repayment (with company interest subsidy) eAdvice, Mortgage related fire insurance policy pre-renewal arrangement notice eAdvice, Mortgage related fire insurance policy renewal notice eAdvice, Mortgage related fire insurance policy renewal reminder eAdvice, Mortgage related fire insurance policy renewal confirmation eAdvice, Cheque purchase return / correspondent bank charges eAdvice, Clean Credit minimum repayment overdue reminder eAdvice, Secured Credit and Clean Credit confirmation eAdvice, Mortgage Loan Account overdue reminder eAdvice @, 100% Personal Loan Guarantee Scheme Loan overdue reminder eAdvice @, Investment services/Securities account - composite eStatement *#, Securities purchase and sales eAdvice * #, Stocks Monthly Investment Plan eAdvice *#, Important updates on investment products under the HSBC GBA Wealth Management Connect Southbound Services eAdvice, Time Deposit instruction amendment confirmation (SID) eAdvice *, Time Deposit placement confirmation (SID) eAdvice *, Structured Investment Deposit confirmation eAdvice *, Structured Investment Deposit bonus / interest payment eAdvice *, Structured Investment Deposit instruction amendment confirmation eAdvice *, Structured Investment Deposit early redemption eAdvice *, Structured Investment Deposit uplift on call date / early termination date eAdvice *, Structured Investment Deposit maturity eAdvice *, Deposit Plus placement confirmation eAdvice *, Wealth Portfolio Lending Facility confirmation eAdvice *, Structured Products subscription & sale eAdvice *#, Bonds / CDs purchase & sale eAdvice *# (effective 30 Oct 2022), Wealth Products other services eAdvice *# (effective 30 Oct 2022), Securities Margin Trading Services Daily eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Daily eStatement *# (effective 20 Nov 2022), Securities Margin Trading Services Monthly eStatement *# (effective 20 Nov 2022), Unit Trusts Financing Monthly eStatement *# (effective 20 Nov 2022), Credit Card Overlimit Opt-out Arrangement eAdvice, Credit Card Credit Limit Increase Notification eAdvice, Credit Card Standing instruction set up eAdvice, Credit Card Credit Balance Transfer eAdvice, Credit Card repayment overdue reminder eAdvice @. Physical Security Device. The following are the maximum numbers of characters (including spaces) allowed per field: If you're sending money to a company in Hong Kong, you can check themerchant list. You can refer to our step-by-step guide for HSBC Online Banking. Press the bottom left yellow button to complete the first PIN entry 4. 5. No. For any issues, chat online with us for immediate assistance. 2. The payment eReceipt will be issued to both enroller(s) and payer. A new Wire Payee can only be set up while making a new wire payment transaction. The wording inside the e-Cheque PDF may not be displayed properly if you download it via mobile devices. Instead, youll be able to view your eStatements in the HSBC HK App or Online Banking. It is valid for 1 year from the date of registration. For details, please refer to the Bank Tariff guide. Start by typing the payee's name in the search box. Visit 'Pay & transfer' page from the top menu > 'Settings' > 'Daily payment and transfer limits', Bill payments section. To set-up a new Wire payee, follow the steps below: Once the wire has been confirmed this new wire payee will be saved for future use and will appear on your list of existing payees. Note: For ATM service, we consider any accounts not linked to your ATM card to be non-registered third party accounts. Learn more about our replacement policies. Learn more. Log on, select .Pay &. How can I search or print out my Future Dated or Recurring Bill Payments? More examples on the information will be shown when you click on 'Details' in step 3 (see below): Details 3. Security Device has been selected by HSBC as the technology that best meets our customers' need for flexibility and portability. Yes. You can find it under 'To account' selection, when you perform 3rd parties account transfers/ payments. The new limits will be effective immediately. telecommunications, insurance companies), HKD400,000 for transfer viaOnline Banking, eIPO (online payments for shares purchased as part of an Initial Public Offering), Other merchants (e.g. Payments from your credit card can be scheduled up to 13 days in advance. HSBC Jade customers: (852) 2233 3033; HSBC Premier customers: (852) 2233 3322; Other customers: (852) 2233 3000 You can create a new Bill Pay payee when you log on to the HSBC Mobile Banking App. Freeze your card You can temporarily freeze your card if you've lost it but think it might turn up. You MUST set up the PIN before using the Security Device. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur. Please click. This enables you to make payments to selected service providers in Hong Kong. A New Look To Mobile Banking - HSBC UK If you need further assistance you can get in touch in 'Repayment support'. with 8 or more digits, Transfers (to yourself or to registered accounts), Global View (HSBCJade/Premier/One customers only), Equity Linked Investments and Structured Notes. Same as HKD and USD cheque, no limit on cheque amount and daily settlement for paper cheque, but the amount of issued e-Cheque is subject to your daily transfer limit of non-registered accounts viaOnline Banking. For added security, you will have to set a PIN during activation and this PIN will be required to unlock your device before use. Otherwise, you will need to obtain that information from the payee. You must have an existing bank, MPF or ORSO Defined Contribution Scheme account with HSBC in Hong Kong. These file formats can then be used with your chosen personal financial software tool such as Quicken, Microsoft Money or generic program such as Microsoft Excel. If you hold the Green button for 2 seconds during the input of customer specific information into your Security Device, all of your input will be deleted. To set up the PIN for the new Security Device, please follow the steps below for the first time: 1. 2. Set up a new payee and increase transfer limit, (Details can reference to on-screen instruction), Increase the transfer limits of non-registered accounts, Make a bill payment to finance / securities / sports & leisure. Your email address will not be published. "New PIN CONF" will display for 2 seconds if the PIN is successfully set up. Your second password should be within 8-30 characters, it may contain letters (A-Z, a-z), and/or numbers (0-9). Transfer., then .Make a payment or transfer.. How far ahead can I schedule a Bill Pay payment? You will have to delete and create a new payee. Go to .Profile. Timely and convenient- access your eStatements anytime, anywhere once they are uploaded. You will be presented a Review screen with your payment details. After open it, a message will be displayed to show the e-Cheque has a valid certificate from both the payer and the bank. You can settle your overdue account by going to 'Pay & transfer' from the top menu > 'Local transfers / payments' > 'Transfer to your local HSBC accounts' in online banking. You can selecta promise date that's a maximum of 7 days in the future,or before your next payment date. How do I remove someone from my RBC account? This is a useful feature if you transfer regularly (for example, paying school fees) to the same third-party account. With Mobile Security Key or Security Device log on, you can access allservices above, plus: You have the choice of English and Chinese. Launch your HSBC Mobile Banking app and follow the instructions on your screen. Start by typing the payee's name in the search box. In the To section below, select the Wires/Real-Time Payments.
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