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Please give us a call at 270-366-0457 as soon as you possibly can. Ive cleaned the filters regularly. Wifi connectivity and wall attached thermostat were icing on the cake. Overall and right now I give it 5 stars. My question is; What is the company going to do about it? How to you recalibrate the app and unit to show proper temperature of room? But never shower any codew just the fan wouldnt run very high. 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When thawed out and checked for leaks with a leak detector nothing was found. Homeowners who are away for a long period without pets may also want to keep a consistent temperature in their homes to protect furniture and household items. Comfy is a sophisticated operating mode for the MRCOOL Smart Controller. I had to wait another week to put up the line set waiting for the new cover to get delivered. Just that the air handlers power button is turned on, even if the the unit isnt currently running because, for instance, its in heat mode and the set temperature is lower than the room temp? Would you mind sending me a reliable contact number so that someone from our service team can reach out? Unit does not power up. Ive had it get as low as about 58F when I didnt turn it off overnight. Seems the right side of inside unit is cold while left is not. Cut the power to the air conditioner. In the winter months, the Comfy setting on the MRCOOL Smart Controller can automatically be used for Freeze Protection. How do I upload files from Amazon S3 to node? Mode Auto And in auto mode, the compressor would not turn on even if the room temp is higher than the set temp, although the AH is blowing out un-cooled air. Operates the units more like a CENTRAL AC now. All zones must be in the same mode if they are on at the same time, and at least 2/3rds of the condensers capacity must be turned on for the system to properly function. Turns out I did not understand how it worked when I left my previous comment.. installed a multi head unit largest head 18,500btu is not working 100% some icing on inside unit fins som on the outdoor lines. With Comfy, homeowners can effectively maintain their ideal level of comfort while simultaneously reducing monthly energy costs to a greater extent than ever before. How do I copy data from one Excel workbook to another workbook using macro? I will put it on social media and BBB, Since installation this unit is constantly causing problems, First heating was a problem and than cooling, Its 105 degrees in San Antonio. Can someone advise? I have installed other, non-DIY mini split systems from other brands, and none of them operate in this manner. We apologize, but we do not have your contact information. The homeowner can set the Comfy to trigger on when the temperature reaches a specific number in the room, whether you want that setting to be heating or cooling depending on the time of year. Instead, youll enjoy consistent comfort at home and consistent savings while away. This year, it has been more frequent and I want it fixed. 7 Tips to Get More from Mini-Split Heat Pumps in Cold Climates How do I keep the fan running in comfy mode while heating? Bill. Customer service was always great with IWAE.COM. When the unit reaches the selected high temp, it does turn on the unit and when it reaches the selected low temp, it turns every thing off. Enjoy unprecedented control over your heating and cooling through a seamless integration with . Yesterday it stopped blowing warm air. Blocked airflow. Since youre using our Advantage model that requires professional installation, you should contact the local professional you used to check that there was not an issue with their installation work. Let us know in the comments below. I have a 3rd Gen DIY 12K mini-split I installed in June 2021. Comfy feature is a great feature. Its a brand new unit so I have no idea what could be wrong. Would like to see the unit keep the setting once off and on. Air conditioners depend on super cold refrigerant in order to efficiently transfer heat from the inside of your house to the outside. The unit worked great for year and half, then got E1 commission error. Defrost Mode on a heat pump is basically just the Cooling mode, since that pushes heat out through the outside cool. I finally get my AC it came in three boxes even though I was told it was two. What is a mini-split air conditioner? But since last summer, it will stop cooling and the outside unit lines show frost, no water condensation drip, and the inside unit has frost and ice. Electrical may take another hour or 2 depending on your set up. Im having the same issues as above. Learn how your comment data is processed. This video may offer some guidance: https://www.youtube.com/watch?v=bCziNhhr3LY. And I dont see an option to add additional rules. Kinda of Mikey mouse operation. If your mini-split is not heating your house, this issue may be caused by frozen coils. So here we go. A typical frosty heat pump never gets more than a thin skin of ice or frost on it before the defrost kicks in. Comfy can also be used in this instance to ensure the AC or heat turns on to maintain that specific temperature in the home. It has 3 garage doors, 2 walk in doors, and 2 5x3 storm windows. When everything is closed, opening a door will create a noticeable "vacuum", where you can hear the walls flex, so it is fairly air-tight. How do you set FP on in comfy mode? I installed a 3rd gen 24K BTU unit in a large finished basement and the controls make no sense. Hopefully this helps others in this thread. All Rights Reserved. I turned unit off and talked to installer. I have a 1200 BTU unit and today the small line is freezing up and the air handler inside is also seeing frost build up cleaned the coil and the filters. Modern insulation. Learn more how customers reviews work on Amazon. Very handy. so I guess my best preference would be 1. cool or heat to temp 2. shut off 3. repeat. I second this. After installing I started it and noticed after about 5 minutes the condenser doesnt appear to be running, at least not the fan. Please give us a call at 270-366-0457 as soon as possible! This information will not be made public. Outside condenser DIY-MULT13-27HP230 Serial# 340D523620117270150306 We purchased Mr Cool units from Ingrams Water and Air for rental mobile home we own 11/2/21 EQU 270-575-9595 for 3,682.97. Also, the bottom fins never accumulate any amount of frost. The whole unit shuts off and the fan has stopped its 24/7 routine. This means the outdoor unit is in defrost mode, heat pumps will initiate defrost upon demand. What is Mr Cool . Its burning up out here!. MrCool Universal's 3-minute Defrost Mode - YouTube Ordered the Mr. Why this is causing so much problem. We are just entering our hot season and now it is freezing up on the inside unit. Hence, the benefits of using Dry Mode are to lowering the moisture in the room significantly (but not all), maintaining comfortable indoor room temperature and it is a more energy efficient option. I wanted 2 so the heat is even on each side of the house downstairs and if one gos down the other will still maintain the house. Hi, our fan motor went out on our heat pump mrcool unit. Highly recommend! Unless youre experiencing a problem with the heating function, it shouldnt be an issue. Comfy mode simply allows you to set a range for your preferred temperatures throughout the day. The compressor outside does but the handler stays on. It it holds up it was well worth the investment. In the fall operation where I use both heat and cool, Id like to see a mode where the unit is off when in the comfy temp range, and on (either heating or cooling) when outside that range. I purchased unit to supplement the A/C Im my sons handicap bedroom. Anyone find an answer to the freezing lines? It was 3 1/2 inch diameter I should have ordered the 4 1/2 inch diameter. One of my units is working (not very cold air but not frozen) the second unit is frozen, inside head is full of frost and ice and lines are frozen all the way to condenser. I keep my unit In silence mode with LED off and when comfy mode activates it overwrites that.. Agree, need a feature to turn LED off in the different comfy modes, ie Comfy Night LED = Off and Beep = Off. The displayed DF acts as an error code for the AC division. When the unit turns on cooling, it has a minor burn (unique and distinct) smell for the first minute or so, then all is well. Thanks for the tip on the Comfy mode, I am trying it out now. I just got my units and I am having the same problem with my 36k unit frezzing up I have a 27k unit and it is working as it should I need someone to give me a call please. I have a 12k unit in a 30 x 30 garage. In addition to providing great comfort in homes, Comfy can also be used in facilities in which there are long periods that do not require constant heating and cooling to be running all the time. This comfy feature turns it on but never turns it off. . That may indicate a low refrigerant level. One problem I had was the hole I needed to make for the line set. The condenser cannot support heating and cooling modes at the same time. To ensure that your unit is operating as it should, the running air handlers should equal at least half of the capacity of the condenser. Please give us a call at 270-366-0457 as soon as you can. They wanted to deliver the next day but I could not take off. What should I do? Most ac shut off in eco mode when temp is reached. Or, it may mean you need to release the refrigerant in your MRCOOL unit. Thank you. Unfortunately, it is not permanent, and the beeping will turn back on when the unit is shut off and turned on. Blog - MRCOOL We used to have an evaporative cooler that did nothing but make it humid as hell during the hot summer months. For this one, it is for a sunroom that I use as a home office. https://www.youtube.com/user/MrCoolAirConditioner. Otherwise, please give us a call at 270-366-0457. (In winter). MRCOOL Ductless Mini Splits at Lowes.com I turned it on again today and the ice starts to form on the outside line immediately. I just dont want to burn out a fan motor Thank you. Yesterday I came home and the condenser was running, but the air handler was not. I have to manually turn it off once I realize comfy turned the unit on or it will run for ever. Take the caps off of these, and open the valves with an Allen key. If you want to maintain a temperature of 72 or above, it should begin heating if it dips below that range. Or if you prefer to sleep in a slightly warmer or cooler temperature, you can use Comfy for that too. Thank you The best mode is the one that best meets your preferences. READ THE MANUAL it will save you a lot of time! This is a great feature for rarely used spaces that need freeze protection in cold winter months. Check the cables in your air conditioning unit to ensure that the wires are not crossed or improperly connected. How do you hide something on mobile HTML? I CANNOT believe how quite this thing is. Ive found when using the automatic mode with the remotes follow me feature to be more accurate than using the comfy mode. Page 36: Setting On Defrost Control Pcb (For Heat Pump Unit Only) 9.6 Manually Defrost Cycle There is a Manually Defrost Button located on the Defrost Control PCB, by press this button, the system will go to defrost cycle right away to melt the ice on the coil. This is a normal part of operation. I tried to contact the manufacturer naturally this was on a Saturday and they were closed for the weekend. The same setting can be programmed to automatically turn on the systems cooling features in the summer. Is there a way to ensure that the Room Temperature used is the temperature at the remote instead of the temperature at the AH? Cool down your space with this Low-Ambient Cool down your space with this Low-Ambient 12,000 BTU 1 Ton 20 SEER Ductless Mini Split Wall Mounted Inverter Air Conditioner with Heat Pump 110/120V. Comfy is a sophisticated operating mode for the MRCOOL Smart Controller. About two days after I ordered it I got a notification from Amazon that they had attempted to deliver the unit and that no one was home and that the order was canceled. Would you mind sending your contact information in a reply to this comment so that I can send your information to the service team manager? Or if you prefer to sleep in a slightly warmer or cooler temperature, you can use Comfy for that too. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. Is this normal for new install, does it take awhile for this until to fire up? Find My Store. Please give us a call at 270-366-0457 as soon as possible. What could this be? The garage doors are insulated. Also make sure you have proper clearance abound the air handler and you must mount it to the studs in the wall because it is a little heavy. Copyright 1988-2023 Ingrams Water & Air Equipment, LLC. Will you please elaborate on at least 2/3rds of the condensers capacity must be turned on for the system to properly function? Your email address will not be published. We apologize greatly for this. I think I heard Angels sing. We DID NOT install ourselves, it doesnt seem as DIY friendly if you literally have no idea what youre doing. Cool units (Order Name Debbie Tucker), Manufacturer Mr Cool Phone number 270-366-0457 web site http://www.mrcool.com, Model # DIY-09-HP-WMAH-230B # 1Serial number 340A314810306230131172. Seems I am having the same issue with my unit. Please give us a call at 270-366-0457 as soon as you can. It could be. Easy install and the Mr Cool customer service was very helpful. The same setting can be programmed to automatically turn on the systems cooling features in the summer. I find myself having to manually turn the unit off because it gets too hot or too cold, but its in the comfy temp range. For questions about becoming a reseller or representative call, MRCOOL DIY Quick Connect Pre-Charged Line Sets: Tested for Perfection, How Heat Pumps Work In Freezing Temperatures. Reviewed in the United States on March 18, 2023. You can certainly do that. I have a 3 week old diy 27k 3 zone that is acting like described above from day one. Because of bad weather and other issues I had to wait about a month before I could try and install the AC. the compressor cycles off in AUTO mode, it won't restart until I manually lower . These units ran throughout the hot Alabama summer and weve shut them off late October. There should be two test port looking valves above the line sets on the condenser. If I am not using Comfy feature will Mr Cool ever turn off on its own? I got the air handler mounted and lines through the hole. Additionally, this feature has other automatic settings that reach the homeowners ideal level of comfort. I seen someone says online the condenser and fan wont run unless ALL line valves are opened, including the 3rd small one that runs horizontally with lines. The ice develops and then the fan hits it causing a terrible noise. Once comfy mode has turned on, it never shuts off even after reaching comfy temperature range. Would like to know if I can override the thermostat? On most heat pumps, defrost mode should activate automatically. I ask because right now AC set to 70 and it is 68 and it still on. All the user needs to do is program the Comfy to the optimal temperature they want the heat to turn on. When the temperature inside the home reaches that temperature, the Comfy will automatically turn the MRCOOL mini-split heating and cooling system on so the home heats automatically. #3 Model DYI-12-HP-WMAH-230B Serial # 340A970220208300131502. The mode is terrific but the beeping makes it too loud for nighttime sleepin. Model # DIYM436HPW01C84. I would have not bought this unit if I would have known otherwise. But its lower Alabama so weve run the a/c units sporadically between cold spells. Everything is new. Once again, thank you for this suggestion! Second thing I was home the whole day they supposedly tried to deliver it. I dont get how to set this up for freeze protection in my garage. 2. My new MrCool DIY 24K Outside Unit is encrusted with ice almost daily. Please give us a call at 270-366-0457 as soon as you possibly can so that you can speak with our tech support team. The code DF is a defrost notification. Please give us a call at 270-366-0457 as soon as you possibly can so we can put you in contact with tech support. MRCOOL DIY 18k BTU 20 SEER Ductless Heat Pump Split System 3rd. Ordered the Mr. How to Use the Remote for the MR COOL DIY Ductless Mini Split - YouTube The remote that comes with your MR COOL DIY Ductless Mini Split helps control the indoor unit to your exact. I connected everything according to the directions and checked lines for leaks. Mr Cool Universal 4-5 Ton Heat Pump - DIY here in Ar. It has 3 garage doors, 2 walk in doors, and 2 5x3 storm windows. I love this feature. Your information has been sent to the service team manager. I found the same misbehavior with the remote. So now I'm down to the electrical. I originally ordered this system and the condenser arrived busted. A dairy free diet (DF) concerns individuals who want to avoid yogurt, milk and cheeses and is usually followed by those of you who are lactose intolerant. I hooked up the line sets and checked for leaks with soapy water. Now my only question is if its supposed to have self diagnostics why isnt it giving me any codes or actually telling me there is an issue? Instead of getting uncomfortable,Comfy will automatically activate the settings you desire on hot days or sultry nights. Thanks again. 2. An air-source heat pump condenser coil can build up ice in low temperature conditions. This is exactly what happened to us! First time installing a heat pump. Ive waited to write a review on this product because I needed to see how it performs on 105' days and cold 20 degree days. You may also want to try deleting and re-installing it, or disconnecting it from the system and reconnecting it to sync. Simply turned on, like how you state, is fine. If I let the internal thermometer run the unit in Automatic mode, without follow me, when the garage reaches 72, the unit continues to run heating the room past 72, until the internal thermometer reaches 72. Reviewed in the United States on January 5, 2023. If it was installed correctly, they can contact us on your behalf for a warranty claim. Whats wrong? MRCOOL. One of the main reasons why ice forms on the coils of a mini-split system is because the coils have become dirty and simply need a proper cleaning. I got the one that you can just pull the handle to disconnect. Im getting the feeling this is whats going on with these units. Overall, Comfy features flexibility provides homeowners with even more ways to enjoy their MRCOOL mini-split. Cool DIY 12,000 BTU Mini-Split AC in March. 13764 A Log in or register to post comments HVAC BuildingGreen Basic Member July 7, 2021 - 10:26 am If you own a mini-split heat pump system, you probably already know about the benefits of efficient heating and cooling, zone temperature control, and quiet operation. Im not sure I see the point of comfy mode. This error code is could be caused by a faulty outdoor board, a faulty outdoor fan motor or a compressor malfunction. I have a rental property and want to limit how high the heat can be set and how low the AC can be set with something like parental controls. The system was bought through Canadian Tire in North Sydney NS, Your email address will not be published. I have found that the only way for fan to not run constantly (circulating the air) is in comfy mode. This is my second MRCOOL unit that I installed at my house and it works great. The unit totally turns off when the desired temp is reached. For spring and fall operation where I use both heat and cool, Id like to see a mode where the unit is off when in the comfy temp range, and on (either heating or cooling) when outside that range. Ideally it would be nice to set the time. Ice build up coils can happen for a variety of reasons. If the air near the coil becomes too cold, condensation may begin to form on the casing of the coils. My refrigerant line is freezing. - Ask the Expert Episode 260, Quality Products Affordable Prices Lifetime Tech Support. I started using the comfy mode , it does work very good. Had a leak when I first installed my first unit. We installed it in the garage because my husband cuts hair at home and I have a home gym. Mr. Any thoughts on the mr cool universal heat pump package. So order the larger line set cover if you need one it will save you a bunch of frustration. ], [ Introducing the MRCOOL Universal DC Inverter Heat Pump ], https://www.youtube.com/user/MrCoolAirConditioner, https://www.youtube.com/watch?v=bCziNhhr3LY, MRCOOL DIY Quick Connect Pre-Charged Line Sets: Tested for Perfection, How Heat Pumps Work In Freezing Temperatures.