EZair --- a warning - Princess Cruises - Cruise Critic Community Luckily I check with the airline app for the latest flight time. Announcing Our 2023 Cruisers' Choice Award Winners! I have never been able to call them directly. This is just what I needed. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. The ticketing request button was gone so I thought it had been ticketed. #1. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Click here to reload the page in order to enable certain features. Tom AF-1 12.4k March 4, 2007 Cincinnati. Ezair phone number - Princess Cruises - Cruise Critic Community Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . After hours support is available in the event of en route delays. Princess Cruises | Better Business Bureau Profile 1-800-774-6237. Very important to have ifneeded using EZ Air. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. They are both correct. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Sometimes we'll book two days before if there's a chance of experiencing jet lag. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. It has been like this for the last month now. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. Powered by Invision Community. Then after pushing her further she said to call the main Princess number. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Call 1800-PRINCESS and ask the rep. CruiseHealth FAQ. In our case, Princess hasnt updated there flight schedule with the airline schedule. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. Powered by Invision Community. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. It also offers Late Arrival Protection something not offered by other major air booking websites. Today, I contacted Princess Ez-air (option #4) and James . Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Years in Business: 64. Business Started: 4/7/1959. Cancelflexible airfareup to 45 days prior to departure with nofees. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! By Click here to reload the page in order to enable certain features. This is what travel insurance is for. You have to figure out who is responsible as this is so vague. Airlines are cancelling flights like never before. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. If you leave next Monday then your flight should be ticketed. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Of course that's the regular Princess number and they won't let you speak with EZ Air. We will now be paying for a flight we will not be. You may call us toll-free at 800-545-0008. So I called Princess and got no help just a response to wait for an email. Announcing Our 2023 Cruisers' Choice Award Winners! Plus, book flights now with no amount due until cruise final payment. Two weeks ago I had a flight on AA changed 48hrs before the flight. We booked EZair as we got in on the free gratuities and free air deal. Plus, you'll find a host of other exciting benefits: Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. I used to love EZAir but not anymore. Click here to reload the page in order to enable certain features. Within Australia, use 13 24 88. Restricted. We are dealing with the same thing with a Delta flight on May 29. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. EZ Air not so easy. - Princess Cruises - Cruise Critic Community Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Nice 1 stop get home before midnight flights. EZAir used to be easy and reliable. We decided to use EZair because of the discount Princess was offering on flights. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. She said one minute then said it would fix itself eventually. Call picked up by a real person YES. It has worked for me 100% of the time. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Is there a different number to call once your out of the US? You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. They are both correct. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! This type of last-minute problem is the very reason we always book a room in the departure city for the day before. That's a mess. You may call us toll-free at 800-545-0008. Outside of the United States and Canada you may reach us at 661-284-4410. The OceanReady Process. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. It was their schedule change that caused your issue. And I really wanted to get to Guernsey.). Have you tried calling the airline directly? 6 Best Reasons to Book Cruise Line Air (and 3 Reasons Not To) Until they straighten out their internal messes I'm not going to book anything more through them. I flew early to wait for the ship. Announcing Our 2023 Cruisers' Choice Award Winners! These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. They are both correct. By Future Cruise Credits (FCC) Travel Documents. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. I have never been able to call them directly. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Exact same situation. Question - should I care that Princess hasnt notify me? I tell you how it works and why it is a great servic. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Luckily I check with the airline app for the latest flight time. Fees apply within 45 days. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Department you're calling Customer Service. Yes, to change one way you have to change both. Call center hours 24 hours, 7 days. I check other private website for air flights and they are the same as Princess schedule. Its called In Route Assistance. Payment is due immediately upon time of air booking. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. This is a dedicated phone number, not the Princess contract number. I suspect that a lot of what @CineGraphicsays could very well be the case. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. So after reading your post, I decided to go for it and got on chat with Delta. They will put you on hold while they call the EZ Air folks. Go into your booking. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor.
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