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No, response. Everything I expected and was promised was done. Amazing service professional and helpful team. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Wallsend, England, United Kingdom . Jamie at service reception desk very helpful too. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Would highly recommend & would return in the future. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Exclusive retail offers across the range. Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. Voice your opinion today and hear what 115 customers have already said. No one could find the fault except these guys. He went over and above to make sure the sale went to plan. Explore our used cars available for immediate delivery. Very professional & efficient service. Stratstone News Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Purchase a new MINI Electric and enjoy a complimentary Pod Point home charger or 750 towards your deposit. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. A+ experience during our recent car purchase from Stratstone Mini Leeds. Best wishes, Customer Services. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Have a great week!Customer Services. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. A seamless transaction form start to delivery. Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. When I came back to pick my car up, the keys were handed to me, and that was it. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Customer Services, Simply excellent throughout. Very happy with the overall experience. Their address is Gelderd Motor Park, Leeds, LS12 6EG. I was regularly kept up-to-date with the progress of my service. Top service. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Stratstone | LinkedIn We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Amazing service professional and helpful team. Got to give a special mention to Rhiannon. Find out how we combat fake reviews. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. The salesman said the transaction had not gone through so I paid again. Anyone can write a Trustpilot review. Got to give a special mention to Rhiannon. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Courtney Stratstone Mini. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Hi Mr Cowlam,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Anyone can write a Trustpilot review. Hi John,Thank you very much for 5* review!We value your feedback and take pride in providing the best possible customer service!Thanks again!Customer Services. We are absolutely thrilled that you have rated us so highly! stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Took my Mini for its yearly service. Stratstone Derby - appalling service. There was just no enthusiasm from the staff at all. Exhaust was making a very strange noise. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Stratstone | 15,606 followers on LinkedIn. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Once you have purchased you car, for some reason you are passed onto a handover person . Customer Services, Simply excellent throughout. Situated on Gelderd Road. 2023 Trustpilot, Inc. All rights reserved. Best wishes,Customer Services. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Exhaust was making a very strange noise. This is now the second Mini in succession from this dealership and once again, Paul Rosen was extremely professional and reassuring throughout this transitional process. Kindest regards.Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Have a wonderful day! Verification can help ensure real people write reviews about real companies. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Found a mini in difficult times for me. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Thank you for taking the time to leave us your rating!Customer Services. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Lady very helpful on the phone. Lady very helpful on the phone. Best wishes, Customer Services. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Stratstone - MINI Leeds Reviews | Read Customer Service - Trustpilot Find your next car at MINI Leeds, where. I would highly recommend this dealership if you are looking to buy a Mini. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Companies can ask for reviews via automatic invitations. A refreshing experience in car buying! Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Very happy with the overall experience. his customer service was excellent. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Customer Services. Get directions on the Auto Trader site. Hi,Thank you so much for taking the time to review your experience with us. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. They think we customers ate stupid!! Huge thanks to Ellie, initially, and lastly to Steve and Paul. We are absolutely thrilled that you have rated us so highly! Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Stratstone - MINI Derby Reviews | Read Customer Service Reviews of www Communication skills were top drawer. Stratstone MINI - Thank you to everyone who attended our | Facebook The salesman was a very pleasant & helpful young man. What are the opening times for Stratstone Mini Leeds? Hi,Thank you so much for taking the time to review your experience with us. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Awful experience and takes away the joy of owning a nice car. I was dealt with by Ellie who was excellent and the whole process went smoothly. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Harrogate BMW. Official MINI Retailer in Leeds. Very knowledable reception staff took very good care of me. Well done . Clearly they are getting too big a basic wage if they can afford to throw business away. New cars have been difficult to obtain and delays have happened.