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Are You Having Trouble Getting in Touch With StubHub? StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Ask the Community Contact Support hbbbd`b``. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. |o`3`=C-L7W,`el0\u@`67f\ /dC + 185 0 obj <>stream If you click on the link above you can download the form and fill it out and send it via certified mail to the address. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. The game was supposed to take place on March 23 and it never happened. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. incorrect email and tickets did not transfer, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. {cY~3UJ1LUh_p0xD3;UhmkD^Fbhp&k!U(gy?4fJ hBX$_f5` LgZ@g]4Y2OuWX#-Yhz6Z4Say*]jw#25i:a Y endstream endobj 63 0 obj <>stream 3 if you sold tickets already and have an issue. How to Contact StubHub: Customer Service for Buyers and Sellers - WikiHow Blackheart Concert Tickets and Tour Dates - StubHub Thanks to all authors for creating a page that has been read 59,334 times. I am seeking a refund of the . The parties shall attempt in good faith to resolve potential disputes informally and promptly. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. For more information, please see our Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. StubHub will send any Notice to you to the physical address we have on file associated with your StubHub account; it is your responsibility to keep your physical address up to date. After the switch, you will enter the email address you use to access the community in order to reset your password. All you need to do is follow these short steps below: Voil! Lindsay is the author of this solution article. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Cookie Notice Enjoy! Did you find it helpful? Irvine, CA 92606. Another way you might reach the company is by sending them an email. Cookie Notice All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. They mention on their website that you should call their normal customer service number to ask about adding an event. Like others, I filed for a Notice of Dispute via certified mail to StubHub. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. The Legal Department has 60 days after receiving your Notice of Dispute to resolve your claim. Unless you want a refund). SBNation.com. A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (Notice). Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Birmingham, Alabama 35203 StubHub is the world's top destination for ticket buyers and resellers. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. %PDF-1.6 % It took 7 weeks for them to get back to me outside the 30 day window it states on their guideline policy. The notice of dispute must be addressed to the other party as per the official address and person specified in the contract. Sign In. 0000013933 00000 n [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. The charge will come from 'StubHub, Inc.'. In addition to filing this form with the AAA in accordance with its rules and procedures, the party initiating the arbitration must mail a copy of the completed form to the opposing party. If you don't want your tickets and file a dispute, we'll deactivate your StubHub account. StubHub is committed to providing a forum for resolving disputes with customers in a fair and efficient manner. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department. This gives them the legal notice that action is being taken against them. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. For obvious reasons, this isnt usually a satisfying compensation. . 0000006183 00000 n The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. 0000016898 00000 n As others have replied, you don't have any grounds to dispute the fee. sID[3Z,6&- jId:"L*M 2h(q;jwGkKFLbDK/y6K5VYM 3}@nIR]apkDUN?)Bu%YJ'$}6qUQEb3N-V!E LA26m lR(VzCJ!19Y*3Z1iZeE Iv5=+o2+skl|p$a"+ $=q%=DM'+%PD&{]^=qt:$N^ GhS_QZuc0 endstream endobj 65 0 obj <>stream By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In essence, the notice of dispute will put the estate administration on hold until it is removed. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My Sales. The Chase Sapphire Reserve card fought on my behalf and ultimately refunded my tickets worth over $1000. ed troyer wife; buyer says i sent wrong item; bloomfield democrat obituaries; what causes low amylase levels in dogs; george jenkins high school schedule The party wishing to commence the dispute resolution process must give written notice (Notice of Dispute) to the other parties of: Sample 1 Sample 2 Sample 3 See All ( 50) Remove Advertising. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Go to 'My tickets' then Orders in each one to see if you bought tickets. Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. The company prides itself on being a Fan-to-Fan service. and our P~?;xD 7Z6\ ;j& 7C".qSuDRes?@zis',e,(CeLbsPz%>;o)+pp ~2'S5Nxl5MD.ZX: @^q3Ug |3B v)qro->NnyN_/#/Gr'#C6V.P(%ARjiy#b"E;X7u1+TR#HaZIj6%{H7HwIGcP_RU]7W[J: oz* 0-vL2Kz&%+y&WzM+v'gRpS $]RB3']#g6dPU@kJ'D~Vv 4kko:"$ruZ0]? Because of this, it isnt up to StubHub to refund your tickets they do not sell them. to check out everything we offer. That may be the best way to protect you, the fan, from StubHub. 0000001764 00000 n Unauthorized credit card charge from StubHub : StubHub Go to 'My tickets' then Orders in each one to see if you bought tickets. Lets dive into it right away. We use cookies to make wikiHow great. Sub-Category: Other I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Luckily, weve compiled (and tested!) Tel: 205.795.6588 I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. 0000008110 00000 n hb``c``ig mOP0p4 A1*?7 "1Nbc |OO^ Wwawf7d4Da@ F endstream endobj 81 0 obj <>/Filter/FlateDecode/Index[5 52]/Length 20/Size 57/Type/XRef/W[1 1 1]>>stream StubHub ship is slowly sinking. Submit your case! 100, Irvine, CA 92606. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! V~>Wpu( `^8A@*$'+LUx UjP0U6UC`~@ ET.dPJ!(qmuRpL/=3@xrtn"L3|HP@ JC%Y!mA-' b&K0B\pIk=v'G_5{G.ugCz~Cn5/\}e j^JNBj|O. 4 if you have questions about listing tickets. h A{ I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. Check out the table below to see the best alternatives to StubHub. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub will refund your money if an event is cancelled or moved. My Tickets. Event, artist or team. The clause is designed to protect both buyers and sellers. Attn: Litigation Department Recently, I wrote for Lawfare about Sen. Dick Durbin (D-IL)'s new STOP CSAM Act bill, S.1199.The bill text is available here.There are a lot of moving parts in this bill, which is 133 pages long. If you buy through links on our site, we may earn a commission. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. [1]You already know that. 0000004513 00000 n A form for initiating arbitration proceedings is available on the AAA's website at. Writing a Construction Notice of Dispute. Free Sample Letter If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stubhub Reimbursements For Canceled Events Mass Arbitration As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. 8, Ch. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you feel like StubHub cheated you, you could take action against them. 57 0 obj <> endobj xref 57 26 0000000016 00000 n With only these four steps, your refund request is faxed. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Help us improve this article with your feedback. Received refund via credit card dispute : r/stubhub - Reddit StubHub and viagogo provide an online platform and related services (" Services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" Tickets ") and we may make such Services available internationally via one or more of our websites, %%EOF REMSTAD SP Z O O Company Profile - Dun & Bradstreet [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Dispute 2 (if any) The same format is followed. 1. trailer <]/Prev 51923/XRefStm 1008>> startxref 0 %%EOF 82 0 obj <>stream DoNotPay doesnt care about that. For more information, please see our 0000013147 00000 n How do I ask Stub Hub to list an event for which I have tickets? . Name the dispute source (it may be a lender, employer, credit card company etc) Type of item. Xc:b~f9 R$N1Nc`+i\`4cWS+ * StubHub Notice of Dispute. In re Stubhub Refund Litig., 20-md-02951-HSG - Casetext Industry: Utility System Construction , Other Heavy and Civil Engineering Construction , Other Specialty Trade Contractors , General Freight Trucking , All Other Telecommunications See All Industries, Highway, Street, and Bridge Construction , Water, sewer, and utility lines, Heavy construction, nec, Wrecking and demolition work, Excavation work, Special trade contractors, nec, Trucking . . All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Yes hb`````e```_ HVn1W0\6quVGX{)oYJuOOno|w[9P7? +z;n{8@a~L@~0iid\a8$1`jih_|W0x]'4 To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Your email address will not be published. Sorry we couldn't be helpful. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). How does StubHub verify that I transferred tickets to buyer? I knew I wasn't going to get anywhere with the representative that called me because she wasn't a paralegal or legal representative. Keep the email as proof of the transfer and remember to go back to your StubHub account and confirm that you have transferred the tickets. How to Get a Refund from StubHub - Because Getting a Future Credit for Design [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Its possible that someone with an identical problem has posted for help before. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Tel: 251.432.1600 Akademia CLUB Tickets | Akademia CLUB Seating Plan | Tickets for Events StubHub notes it was the first to offer the 120% credit for canceled purchases. Code 22507 "The ticket price of any event which is canceled, postponed, or rescheduled shall be fully refunded to the purchaser by the ticket seller upon request". All information called for in the Notice must be provided, including a description of the nature and basis of the claims the party is asserting and the relief sought. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Address the envelope: StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute 199 Fremont Street, 4th Floor San Francisco CA 94105 How do I get a refund from StubHub? Hurry up and access DoNotPay from any web browser to check out everything we offer. StubHub has 30 days to respond and after that you can file to proceed to arbitration through the American arbitration Association where the case would be heard via telephone through an arbitration proceeding. (Techdirt valiantly tries to cover them here. Orders. I'll be there to see them go bankrupt. DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. 0000013668 00000 n You may download a form Notice. There are three variants; a typed, drawn or uploaded signature. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. % of people told us that this article helped them. Choose My Signature. I contacted StubHub multiple times and they would not refund my money. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. His digital chapbook, The Internet, was also published in TL;DR Magazine. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. The Court understands that StubHub may dispute the facts as alleged in this case, and it will have an opportunity to address such . Fax: 601.707.7913, 1 Timber Way By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. 138 0 obj <>/Filter/FlateDecode/ID[<6D5A080239669B4E8D74EB9C14FB44CD>]/Index[96 90]/Info 95 0 R/Length 160/Prev 119390/Root 97 0 R/Size 186/Type/XRef/W[1 3 1]>>stream How to Serve a Small Claims Case | Dispute Suite 101 StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. From everything weve seen, the StubHub customer support is quite thin, to say the least. ("StubHub has failed to refund Plaintiff Koble for [his] ticket purchase."). Do you have more than one StubHub account? Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. Account number of identifier. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 08-11-2021 07:33 AM. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. This article has been viewed 59,334 times. I listed 2 ***** concert tickets in Hollywood florida for sale on stubhub.com in Nov 21 and uploaded the tickets once received. Usually, you'll have to do this in person, which is the most secure and effective method. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. No. Does StubHub Give Refunds? Create your signature and click Ok. Press Done. I received a refund in its entirety. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. 0000005342 00000 n Industry: Employment Services , Services to Buildings and Dwellings , Other Support Services , Semiconductor and Other Electronic Component Manufacturing , Other Specialty Trade Contractors See All Industries, General Freight Trucking , Lessors of Real Estate , Business Support Services , Employment agencies, Help supply services, Building and office cleaning services, Packaging and labeling . This article was co-authored by wikiHow staff writer. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use . and our Surface Studio vs iMac - Which Should You Pick? For the majority of will challenges, the notice of dispute must be issued before the will has been granted probate. Sell Tickets. The company prides itself on being a Fan-to-Fan service. Complaints for Stubhub Canada LTD - Better Business Bureau All Rights Reserved. Doesn't matter that the sales happened close together. endstream endobj 97 0 obj <>/Metadata 12 0 R/Names 140 0 R/PageLayout/SinglePage/Pages 94 0 R/StructTreeRoot 22 0 R/Type/Catalog/ViewerPreferences<>>> endobj 98 0 obj <>stream A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Lesson learned and next time don't list on multiple sites. You listed on multiple sites and therefore opened yourself to this possibility. Pro tip: Each number appears to go to a different department. Perhaps Its Time to Switch to Something Other Than StubHub. Here is the instructions off the website. Suite 1800 Financial Center StubHub provides an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated services . Rap/Hip-Hop Tickets- Hip-Hop Over to the Show! Sorry but that's how it is. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. c/o National Registered Agents, Inc. Ticket buyers and sellers say StubHub owes them after widespread event How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. 1. 0000017307 00000 n No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Notice Dispute Form - signNow 0000012767 00000 n Disputing A Charge = Locked StubHub Account? Follow the step-by-step instructions below to design your at notice dispute form template: Select the document you want to sign and click Upload. How do I contact? A Notice to StubHub should be sent to StubHub Inc., Attn: Litigation Department, Re: StubHub Notice of Dispute, 199 Fremont Street, 4th Floor, San Francisco, CA 94105 United States. This is not StubHubs fault. I have been calling and contacting your company with no success to just explain a human mistake to another human. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. To take someone to Small Claims Court, you first have to notify them that they are being sued, which is called 'serving a defendant.'. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Just log into your DoNotPay account using any. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Call 1-866-788-2482 to speak to a customer service representative from StubHub. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. DoNotPay records the details of your purchase to boost your chances of winning the refund. 0000001351 00000 n [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. When issued, the probate courts are unable to grant probate for the will and must wait until the notice has been dealt with. The contact number is only for US and Canada. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Virginia, USA. 96 0 obj <> endobj Include your email address to get a message when this question is answered. _hh F fmf6`+fxx'd`FR#G8)1r3}v7.I07[n6 ~ulIRqfnF4 _ : the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Directing the notice of dispute. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Bite the bullet , pay the penalty, move on. Sorry we couldn't be helpful. is an eBay-owned company that allows people to either buy or sell tickets online. Save my name, email, and website in this browser for the next time I comment. If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form . If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866.788.2482. My Tickets. Buy sports, concert and theater tickets on StubHub! It is possible to request a refund on a purchased StubHub ticket manually. 2 if you have questions about buying tickets. Danielle is the author of this solution article. Judge Partly Grants StubHub's Motion to Compel Arbitration in Ticket