DO NOT USE THESE PEOPLE FOR SOLAR PANELS THEY WILL TRY TO GET EXTRA MONEY FROM YOU IN THE WORST WAYS POSSIBLE. After the inspection I was informed the entire roof needed to be done. Solar spam calls are annoying and disruptive to deal with. Even if that works out, we still have a bunch of equipment and holes in the stucco of our house! << /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R 44 0 R 45 0 R 46 0 R 47 0 R] How BBB Processes Complaints and Reviews. The app we have doesnt have the same numbers ADT solar has. >> The 25-year warranty is on par. endobj SunPro Solar has established itself as one of the top solar installers in the country, and got even more backing when it was acquired by ADT in 2021. Use a carrier Caller ID application. A perfect example is that one section of the solar panels was not working so I called to see what could be done. The negative is that pushy telemarketers utilize your phone number to pitch sleazy solar offers and deals. If you want a reply sooner, call us directly at: ADT is Americas leading smart home security provider, earning the trust of millions of customers, and delivering peace of mind and convenience for nearly 150 years. Over the next seven months, I wrote repeatedly to ADT asking for an estimated installation date and for reasons for delays. When I tell them that my memory is bad, they tell me that I made an . Offers 7 panel brand options 25-year workmanship warranty . Robokiller is unique by using answer bots that talk back to the telemarketer and tricks them into thinking they are talking to a real person. | 03/15/2023. Whatever you all decide DO NOT go with this company. The free electrons generate electricity, flow through the solar system, and convert into power that your home can use. ADT Solar provides microinverters from Enphase Energy . << We have NOT saved any money on our light bill and have had to have them come back several times to fix their mess and now I have a hefty Solar panel payment plus my usual hefty light bill. Verify unknown phone numbers, report suspicious calls and identify spam together as a community. Plus their referral program is amazing and they keep you up to date through the entire process. Basically, we have traded our electric bill for our payment on the solar panels, except that when the panels are paid for, we will own them, and still have very little to pay the electric company. Call from the mobile phone or landline that you want to register on the no call list. /Helv 36 0 R In 2021, ADT purchased SunPro, transformed it into ADT Solar and started to expand its territory. endobj Also I did not do my due diligence and ask my accountant. You can also verify your solar systems health and share metrics on social media platforms. ADT Solar: the complete review | EnergySage Blog As a matter of policy, BBB does not endorse any product, service or business. If you go the website route you will have to verify your ID by your email. Finding a solar company means doing thorough research. Some customers have reported that their panels were installed by SunPro improperly so they couldnt actually get any sunlight (and so they didnt work at all). Once you sign the loan agreement this company no longer cares about you. /S /JavaScript ADT will acquire Sunpro for roughly $825 million, including debt, in a combination of $160 million in cash and 77.8 million shares of ADT stock covering the rest. Can I sue SunPro Solar? - Kneupper & Covey PC The company installed the panels and had electricity reran while my Dad was in ICU and unfortunately never came home. /N 24 0 R 2023 Forbes Media LLC. Everything got laid out for us and we're very interested. One of the best decision I've made. We are paying our electric bill and the solar loan every month. Many customers praise ADT Solar for its quick installations and response times, but other customers point to ADTs acquisition of the company leading to spam calls. An Inc. 500 company, Sunpro Solar continues to expand as the demand . Our content is intended to be used for general information purposes only. Kathy Kuhns This unmistakably was NOT a human being manually dialing a phone number and This company preys on the disadvantaged and elderly. /Filter /FlateDecode What are the pros and cons of solar energy? If you have provided contact information, we may reach out to you for more information. All rights reserved. /Font 16 0 R Solar panels require little maintenance, needing routine cleaning a couple of times per year. >> BBB Business Profiles are subject to change at any time. SunPro Insulation helps homeowners and builders to protect, add value, improve energy efficiency, air quality, and comfort in homes and businesses. Not only do you receive the most efficient type of solar panel on the market, but you receive panels produced by one of the most recognizable names in electronics. >> I went Solar a couple of months back, the whole process has been great, everything was done on a timely manner and the workmanship was second to none, my Solar Specialist StanleyGonzalez was very knowledgeable and was involved through the whole process. stream No subcontractors or flash in the read more. Run around, if you like getting the runaround, being lied to, ripped off and ignored. Sunpro's chief executive, Marc . /Length 1633 They never told me anything was wrong with the roof and the panels went up. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Rosalinda Gonzalez << One customer said: We were also told a crew would fix the damaged roof the following week. Identifying a spam caller seems like common sense, but a lot of people fall for scam / spam calls every day. /MK 13 0 R Guaranteed production for 25 years. /Q 1 endobj 1 0 obj Thanks for the money, enjoy your nonworking system. Using solar power as a supplement or replacement for conventional electricity has become popular over the years, particularly in residential neighborhoods. There was no hard copy of a contract, all digital. Momentum Solar Reviews | Read Customer Service Reviews of momentumsolar.com Bear in mind a solar panel does not die after 2530 years. ADT Solar, formerly Sunpro Solar, was recognized as the second largest residential solar installer in the U.S. by Solar Power World in July 2021. Thanks & Welcome to the Forbes Home Improvement Community! Some SunPro Solar customers say that even after their panels are installed, they arent actually working. >> The panels were installed in December and electrician hooked up in January. 17 0 obj /Length 466 Maintain a positive, empathetic and professional attitude toward customers at all times. How to Stop Solar Spam Calls In 2019 | SolarTech They worked professionally and were open to my uninformed questions. /Length 10 All I can say is DON'T USE THIS COMPANY!!!!! Do NOT trust them ADT sales representative said there will be no problem proceeding so I signed the contract. We paid for our system outright ($59K+) and the Enphase system has NEVER worked. Find A Solar Installation Company in Your State. endobj My husband and I were so excited to become solar customers and play our part for the environment. and figure out what matters most to you with a solar company. No quality control. The Customer Service Support Specialist is ultimately responsible for leading and handling all escalating customer calls as well as ensuring a best in class customer experience. /AA 7 0 R How Much Does Ethernet Installation Cost? 6 0 obj To support this business model, ThisOldHousemay be compensated if you purchase through links on our website. Unsatisfactory administration. /ITXT (2.1.7) Start with our list of Best Solar Panel Installation Companies and figure out what matters most to you with a solar company. If you try to sell your home with a lease in place, the buyers must agree to take over the contract and qualify for the lease. The only silver lining in this whole situation is that my insurance was able to take care of it. Through the experience the designer was very responsive to my requests for changes. 4.5/5. /Type /Page This is useful if they are violating the national do not call list. Keith and Alice Hughes /Rotate 0 /Parent 5 0 R 1,424. /F1 52 0 R /V (0) ADT Solar announced in September 2020 that it became the first solar contractor in the U.S. to install LG NeON 355 watt solar panels, a new solar panel offered by LG. They sent out several different people, before we paid them, whom were "posing" as electricians to shut us up and all they did was screw the Enphase up even worse. Just another sign that western civilization has fallen to the dung heap. >> Receive up-to-date information and news about what is going on in the solar industry, updates on our services and features, and more. Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. >> /AcroForm << I am hoping to find enough people for a class-action lawsuit. Some of these tactics include: Any mention of a sweepstakes or raffle: that youve been specially selected or won a free solar system / free panels. Antonio v. Sunpro Solar, Llc - 1:18cv422 /Filter /FlateDecode 5:2021cv00274 - Document 16 (M.D. SunPro Solar is one of the most successful solar panel installers around and the ADT company acquisition further solidifies the business as a premier installer. Some consumers say that despite having a specific timeline promised when the solar panels would be on their roof, SunPro didnt actually deliver. I received at least a weekly update from Tateona Henderson (my assigned project leader) so always was aware of where the project stood. SunPro Solar has established itself as one of the top solar installers in the country, and got even more backing when it was acquired by ADT in 2021. Track energy consumption, see performance data in real time, check that the system is operating normally and get alerts of any issues with the array. /HeBo 35 0 R Contact us to activate your ADT system Call (800) 653-5416 or fill out the form below and an ADT Specialist will call you, from time to time, about ADT offers. Copyright 2023 Consumers Unified LLC. /PageMode /UseNone Posing as an electricity utility company or government associate:I myself have received many of these calls. Its after normal business hours, we dont want to disturb you, plus, many state laws say we cant call you between 9 pm and 8 am. Those go to the lender. Copyright 2022 SolarTech Energy Systems, Inc. All Rights Reserved. It's important to note that reviews can be influenced by a number of factors, including the sales person that someone interacted with and where they were at in the process when they left the review. Our system itself seemed to work for the first few months and now we are getting bills from our electric company in excess of $350 per month. In this post I will show you what steps you can take on your side to stop these solar telemarketing calls once and for all. Ripoff Report | Sunpro solar Review - Kansas, Wichita Thank you. On 9/1 I signed an approval of this project. >> /Rect [487.289 340.998 567.036 358.332] I'm like that is a whole month of me paying for something I'm not even using what is the going on?? >> Battery backups can keep home systems running during power outages, which is especially important if the residents have health equipment that needs to run. ADT Solar (formerly SunPro) uses LG solar panels, which have an efficiency rate of 22.3% and have an expected lifespan of 25 to 40 years. >> It can get your system up and running in several weeks. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With repeat offenders, they can be blocked by going to your recent call list by accessing your phone app. << ]Y("e1ybY~(&>dVG\LF1O4Ed19_G0e:CI"I[Hr%XWNv" BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. In case of damage to your solar panels, ADT Solar can also help with removal and reinstallation. Q ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. endobj Please note that some reviewers refer to ADT Solar by its former name, Sunpro Solar. If you want a reply sooner, call us directly. If a company promises you something and doesnt deliver, thats false advertisingand you can also sue for breach of warranty when a company claims its product will do something and wont fix it. Joel Griffin. New to ClassAction.org? The company provides monocrystalline solar panels produced by popular brands, including Panasonic. There are many reports of pop-up solar companies that come up out of nowhere, offer subpar panels, do the installation poorly, and go out of business. I first contacted ADT Solar sales representatives on July 21, 2022. /Resources 55 0 R I've been calling and trying to just get someone to come fix them for OVER A YEAR.A YEAR. ADT enters solar market with acquisition of Sunpro How do I know I can trust these reviews about ADT Solar? If you default on your solar loan payments, the lender can repossess the solar equipment. Sunpro Solar, a leading provider of residential solar energy in the U.S., officially becomes ADT Solar, expanding access to safe, smart, and now sustainable homes across the nation. /Annots [] Do not do business with either. Unsubscribe easily. Now you can come to a single company to find solutions that can help you become more protected, connected and in control of your home, and how you and your family live every day. 10 0 obj endobj 7 16 comments Best Add a Comment 2. 4. We take an educational approach by informing you of your options and help make you the best decision when going solar. | Green Valley, Arizona 3. Feel free to contact us by click the button below to request a free consultation! Sunpro Solar was named the second largest residential solar installer in the U.S. by Solar Power World magazine in July 2021. I wanna get out of this. SunPro Solar, LLC is on the receiving end of a proposed class action filed by an Ohio man who claims the defendant placed robocalls to his cell phone without his consent and in violation of the Telephone Consumer Protection Act (TCPA). Ripoff Report Needs Your Help! Review for ADT Solar (formerly Sunpro Solar) - SolarReviews The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They also guaranteed me that I wouldn't have to pay on the loan until I was up and operational which was FALSE. 200, St. Louis MO, 63108, 4350 NW Belgium Blvd Building 2, Riverside MO, 64150, 19109 West Catawba Ave. Ste. Solar panels help you use sunlight to power your home. An error occurred when trying to submit the form. ADT Now Provides Smart Energy Solutions /Outlines 4 0 R They said the system would take care of 73% of our power needs. ADT Solar is expanding its footprint but is only available in a little more than half the country. ADT Solars website provides plenty of information about solar and things to consider, but finding specifics about how ADT Solars process works is tough. Greet customers warmly and ascertain problem or reason for calling. << Utilizing google searches, solar review sites, and word of mouth will help you find out how many reviews the company has, the quality of their reviews, and how long the company has been in business for. Get A Free Quote Already a customer? The finance company wants its money but I am so frustrated. I never signed or agreed to anything. They said our tax credit would offset this payment. << . How many solar panels does it take to run a house? My project is somewhat complicated because I choose to install a battery to protect critical circuits in the house. Solar panels are a great idea, BUT STAY AWAY FROM ADT SOLAR IF YOU WANT YOUR STUFF INSTALLED CORRECTLY. Well start sending you the news you need delivered straight to you. So in order for us to keep the low payment we had to come up with the full $13,230.36 due the 16th of this month. She took the time to listen, care and make sure that my concerns were heard and taken care of. If the complaint is valid and approved, the complaint will be publicly available on their profile and negatively affect their business score. Consider us the spray foam insulation . /S /S Gage is more than capable, the installers were excellent. endobj Call us now for faster service. Dave One customer reported that SunPro tried to charge him cancellation fees without even having a contract between the two of them: About 2wks ago, SunPro rep Chase came and gave me an estimate on going solar. They left the job site very clean and he city inspection was conducted before the crew left the site. Beth R. This company gets stuff done! These are endemic in the industry, in part due to the complicated requirements for connecting to the grid. As you dig deeper, youll want to take a closer look at these things: Around 20 to 25 solar panels are needed to completely power a home using solar energy. It took a long time to get permits. This feature automatically silences all calls from numbers that are not in your contacts list.. EnergySage. Even though Meraki Solar has been able to quickly expand, there are potential concerns prospective customers should be aware of. Homeowners have to decide how big of a solar project they want. Start with our list of. Any advice on how to stop them? With the installation of an ADT Solar solar system, customers get lifetime, 24/7 online monitoring with Enphase Enlighten. Absolutely do not recommend and advise all to warn their vulnerable family members of their predatory sales practices. Recently I have been getting at least 4 spam calls from Sunpro Solar a day. Can I file a lawsuit against SunPro Solar if Ive had a problem with them? stream /Tabs /R The company has racked up a number of Better Business Bureau complaints, and our lawyers are experienced with helping consumers whove been treated badly by solar installers. MANDEVILLE, La., Sept. 11, 2020 /PRNewswire/ -- Sunpro Solar announced today that they will be the first solar contractor in the U.S. to install the new series of LG NeON . Commissions do not affect our editors' opinions or evaluations. What's your experience with SunPro? : r/solar - Reddit | Troy, Missouri And deadline for NEM2.0 approval was approaching. They are also going to offer you the 30% tax credit which you have 5 years to claim but they expect you to pay that 30% interest to the borrowing company within 6 months if you want to keep your interest at 1.9% as they will start you at. ADT Solar also recommends exploring an Energy Efficient Mortgage, which credits a homes energy efficiency into the mortgage. You can check out EnergySage customer reviews of ADT Solar and Sunpro on our website. They transfer you from rep to rep claiming that it is another department that is supposed to take care of your issue and in the end, nothing gets resolved. Jesse our sales rep, Craig our acct manager, and the team have done what they said they were going to do. << 14 0 obj Communication between sales rep and corporate is non-existent. Go to Settings > Phone > Silence Unknown Callers and turn on the switch for Silence Unknown Callers. The exact cost depends on square footage, kilowatt usage and the south-facing roofline. The app on our phones is fun to watch as we can see how much electricity the panels are producing, and also how much electric we are consuming. Sandra R. *Better Business Bureau information accurate as of August 2022. 190747, CA Bar No. Stop unwanted calls and get the caller id for an unknown number. The number of solar panels required to run a home depends on factors such as electrical usage and your homes infrastructure. SunPro Representative guaranteed that we would not pay anything above our monthly electrical bill amount for a monthly loan payment. /CO [2 0 R] This leaves the customer without a workmanship warranty and a BIG headache. What a great job ADT did to coordinate and install. You receive $35 for each qualified referral and $25 for your friend(s) meeting with the company. /Parent 19 0 R >> Expect a call from an ADT Security Specialist as soon as possible. cost traps by sharing experiences with callers. All rights reserved. Stemke v. SunPro Solar, LLC, No. 5:2021cv00274 - Justia Law When getting solar, similar to choosing a vehicle off a car lot you should implement research to help make an educated decision. /Pages 5 0 R We have physical offices to meet you in California and Georgia. ADT Solar - Profile & Reviews - 2023 | EnergySage For more than a year now I have been getting frequent spam calls from ADT solar. Having a cellphone has its positives and negatives. endobj I decided to go Tesla. Read more here: Camp Lejeune Lawsuit Claims. This started maybe two weeks ago. Get Estimates from Solar Experts in Your Area, honest, objective, and independent reviews on home products and services. This app lets you earn money by referring your friends to ADTs solar or roofing services. Please reach me at ndodd@momentumsolar.com with a screenshot of your review and phone number so I can ensure the call center and any vendors calling on our behalf mark it as Do Not Call. The company's pricing may vary and it depends on a number of factors, including consumer location, energy requirements, solar system size, and preferred solar equipment, among others. ADT Solar sells and installs solar panels from four brands, including Enphase, LG, Unirac and Outback Power. ConsumerAffairs is not a government agency. If I ask for updates always replied with will give updates end of the day and that repeated for few days. q Telemarketing is defined as: the marketing of goods or services by means of telephone calls, typically unsolicited, to potential customers.. The company does not have any review for this year. Ripoff Report on: Sunpro solar - Sunpro they only lie to make a sale kansas wichita. This browser does not support PDFs. Great product and Installation. No one showed up If your roof gets damaged during a solar panel installation, thats negligenceand you have legal rights. Your solar tax credit can only be the amount that you owe for federal that year, which for us was around $5000. | Ocala, Florida I pay $1,440 A MONTH for my panels. /Type /Outlines How to Block Robocalls and Spam Calls | PCMag It takes care of all permitting and inspections and backs up its work with a 25-year guarantee that covers labor, power production and certain parts and systems. Gonna have to hire a lawyer. Our rating system for solar companies is on a 100-point scale based on five factors: To share feedback or ask a question about this article, send a note to our Reviews Team atreviews@thisoldhousereviews.com. SunPro's solar panel system and installation generally range from $11,000 to $33,000. ADT Solar (Previously Sunpro Solar) Review (2023 Guide) - This Old House Building 2, North Little Rock AR, 72113, 1003 Century Street, Springdale AR, 72762, 5811 Midway Park Blvd NE, Albuquerque NM, 87109, 801 SE 59th Street, Oklahoma City OK, 73129, 630 Blue Ridge Terrace, Columbia SC, 29203, 297 Garlington Road Unit E, Greenville SC, 29615, 1258 W Southern Avenue Suite 101-102, Tempe AZ, 85282, 78 Columbia Drive Units F&G, Pooler GA, 31322, 3916 Tradeport Blvd. 5) Damaged roof. We focus on consumer protection, and weve dealt with scammy solar companies before. ADT Solar offers comprehensive warranties and system monitoring to help support customers once their solar energy system is installed. /C 21 0 R My project took almost 3 years to complete from start to finish. Get a Quote 1.66/5 Average of 389 Customer Reviews Customer. Working at ADT Solar: 332 Employee Reviews | Indeed.com Please accept our apology for the poor service you feel we have given. emoji_emotionsA little better every day! >> To further the customer support you receive, ADT Solar is owned by one of the most trusted and reputable names in home security, ADT. Reverse Phone Number Lookup. Do not go with ADT solar. Installation was completed in less than 2 weeks after signing up. /Count 2 The announcement by LG, Sunpro's preferred provider, that it would no longer make solar panels injects some uncertainty for the company going forward, but ADT Solar might make sense if you. If youre thinking youre going to save a few hundred bucks every month and you dont, thats a big differenceand you probably wouldnt have gone to the trouble to install the panels on your roof in the first place. I agreed to the several thousand dollar price increase then several months later they said the Prearranged financing though ATD's financing partner expired because they didn't get the job done in time. The address on the contract was another city 50 miles away. 2008. The company also has an in-house roofing division to address any concerns regarding roof damage and ensure the best practices for solar installation. April 2023, still no solar and company has started entire process over. Read our review on ADT Solars services, warranties, and purchasing options to decide if its the best solar provider for your home. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Mobile payment apps are a way to trick distracted customers to submit payment for fake bills.. Momentum Solar Review (2023 Guide) - This Old House These panels also have an average lifespan of 25-40 years. 200, Cornelius NC, 28031, 2101 Westinghouse Blvd Units 107 & 108, Raleigh NC, 27604, 38340 Innovation Ct Bldg G Suite 704-706, Murrieta CA, 92563, AL LIC #34822, AL LIC #26342, AL GC LIC#34822, AR LIC #M-9565, AR LIC #0366250719, AZ LIC #ROC323436, CA LIC #1080382, CO LIC #ME.3000415, CO LIC #EC.0101777, FL LIC #EC13001242, FL LIC #CVC57068, GA GC LIC #GCCO006378, GA LIC #EN218028, GA LIC #GCQA00637. | Harlingen, Texas Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. SunPro began business in 2008 and became one of the largest solar companies in the country. Its location on this page may change next time you visit. Just one example is a consumer who complained as follows to the BBB: We had solar panels installed in April and still waiting for panels to be fully functional. 2012 - 2023 solarreviews.com. Think about how hard it will probably be to get them to come do warranty work if my panels fail in a few yearsif I ever even get a chance to use the other half..BOTTOM LINE = STAY AWAY FROM ADT SOLAR. Please report the phone number and warn other community members. /Names 6 0 R Msg & data rates apply. Did a bait and switch with the price of the solar also changing the terms from 15 to 20-year loan. endstream I have called ADT on three separate occasions to complain about this and Ive been assured that the spam calls from ADT Solar will cease. ADT Solar relies on the solar equipment manufacturer Enphase to offer 24/7 solar monitoring services. And ADT project manager is not replying to my email and sales representative is now saying it's not his fault and disconnected from conversation. Quality workers who were very curtious. Time sensitive deals: Some companies will offer a limited time offer or only valid for this call only types of deals. This is a service offered by Hello World Digital. Not sure the way they do their financing is ethical. /Contents [25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R] SunPro ADT is known as ADT Solar after ADT purchased Sunpro Solar in November 2021 for approximately $825 million. /FormType 1 ADT solar is a complete joke. Signed by Judge James S. Moody, Jr on 9/23/2021. Many performance warranties for solar panels last for 25 years. Since that time, the company has become one of the biggest residential solar installers and one of the most respected.
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