Hi new member here can you please message me if you still have it, thank you. Showing 1-10 of 14 answers. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. . Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. At last, click on Upload and wait for a moment. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. Our experienced USA-based support specialists are ready to help. Motorola MB7420 16x4 Cable Modem; . Be sure the CAT# LAN cable between the modem and RBR is of good quality. With all the comments that I am reading about updating the firmware through my ISP (SPECTRUM), it sounds daunting. Couldnt find anything particularly useful on Motorolas website. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. As a user, you cant make any changes to how your modems firmware functions. Our community is your official source on Reddit for help with Xfinity services. My router cant do more than a gig anyway. Click to enlarge. It wasnt a modem issue. MH7020 Mesh-Ready WiFi Router. Security is an important consideration. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. Thread . In fact, updating your modem requires no action on your part at all. Just dont forget a Gigabit router. Chipset provides security from denial of service attacks. The Nighthawk C7800 is about comparable to Netgears Nighthawk CM1200 router, so if you already have some beefy Netgear tri-band router, then the CM1200 is the better value purchase. For example, this site details the common IP addresses for Netgear modems like mine. That is the exclusive reason why you would pay the extra amount for the CM1150V over the CM1200. Your IP: When your modem receives the update, itll automatically install it. Speeds up to 1 Gig (940 Mbps) - DOCSIS 3.1 modem. So if they are saying to os cpmp[aitble with their system, will they volunteer to upgrade the firmware when needed? The good news is that the process for updating your modem doesnt require as much effort as updating your router does. That depends. Lets say youve tried rebooting your modem and calling your ISP. OpenBSD over 2 years ago. Most other ISPs stick with the firmware that shipped with the modem for years and years. The Netgear CM1000-1AZNAS was the companys first commercially available gigabit modem, and you may stand to save some money opting for this model instead of its nearly identical predecessor. I've connected the TPLink C5400X router to a Motorola MB8600 modem with link aggregation enabled in both. Front View. To update your router's firmware, type your router's IP address into your web browser and enter your login information. Still, this modem stands on its own, offering the highest potential download speed, assuming you are able to utilize its four ethernet ports for link aggregation. I got a notice from Xfinity today stating that my equipment i.e. Compatible services: Xfinity, Cox, Spectrum (not gigabit), Charter, Time Warner, BrighthouseMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. As a result, all ISPs dont update modems like they should. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. We need to go to the source to see what the latest firmware version for your modem is. There are two additional LEDs for each ethernet port on the back panel. I ordered a new MB8600 cable modem, which arrived a week later. Another thing to look for in a modem is DOCSIS technology. If they can fix the problem remotely insist they send a tech out to identify the cause and correct it. Comcast's changes on the 10th of December include rolling out new firmware to Motorola 8600 modems that implements forced https:// with a self-signed certificate. I have defaulted both router and modem, turned off LAG on modem, to no avail. I know nothing about what these should be. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. Read helpful reviews from our customers. The MB8600 certificate isn't expired. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. The Fora platform includes forum software by XenForo. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. The MB8600 absolutely has issues with link aggregation. Connecting to a Coax Cable. Please inform. TheNighthawk C7800 is Netgears first DOCSIS 3.1-compatible modem-router combo. Anybody who needs to go to their modem page will be able to get there until the reboot. The Motorola MB8600 cable modem I received in May of 2022 does not have four ethernet ports, only one. Depending upon where you live, you might have a few different ISPs to choose from. In fact, 82 percent of U.S. homes have broadband internet, up 10 percent from a decade ago. My ac pro cant go over 450 or so (80mhz). --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. A problem with your router shouldn't cause high error counts on the modem's downstream channels. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. Drop to a plan <=940 Meg and it will become compatible again. As a result, Ill show you another way of accessing this information in your modems settings. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). I am not sure of the exact details . The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. I would be more than happy to help find a solution to this problem you're experiencing. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . If thats the case, you can either look into getting a new ISP or buy a new modem. Your modems firmware is the software that determines how your modem functions. Hopefully you can see the bigger picture here. See all 38 - listings for . Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . Note: Your computer must be connected to your . By renting, youre always ready for these upgrades without having to worry about wasting money. Should I keep the modem or return to the deplorable Spectrum Hisense Technicolor modem? No firmware available for prior update. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. DWYM is your trusted product review source. My Arris Sb8200 says " incompatible due to filters" What the hell does that mean???? All modem channels now look good, even #28 and #29. Build it The cable modem generates a new certificate with the same issuer and serial number on restart. If you had an xfinity modem they just would have swapped it out. Owning your own modem often saves $156 per year in cable modem rental charges. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. When you restart your modem, it runs through multiple checks when it powers up. This thread is archived. This has persisted through a number of modem reboots and Xfinity techs trying various things on their end. If your modems firmware is outdated and rebooting your modem didnt update it, give your ISP a call. Issues since recent MB8600 firmware upgrade. It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. Look for a modem that doesnt have the lags seen with comparable modems from other brands. Within this page, there was a header for firmware and software downloads. After that you will be able to go through the trusting again. Thisll bring you to your modems login page. . I get the same notification but its fine. Find more Motorola MB8600 information and reviews here. Question Restore stock firmware for Archer . With some modems, youll notice annoying slowdowns occasionally. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? I ordered a new MB8600 cable modem, which arrived a week later. Create an account to follow your favorite communities and start taking part in conversations. For some people this wont be an option, as theres only one major internet provider in the area. Youll have to change your modem. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. If you have a different provider, check with them before buying this router. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. The modem address still shows the connection to my modem as HTTPS "unsecured.". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. Does anyone know how to perform the same fix for Chrome? That is why I shelled out $190 for next gen modem right away to not buy twice. On top of that, buying your own modem will be cheaper than renting a modem in the long run. That's why an updated modem is so important for getting top speeds. All was good until modem firmware was updated. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. The Motorola MB8600 Modem features DOCSIS 3.1 technology, while other models have 3.0. As a result, theres no further action at this point. Try a different modem. If you encounter this in Firefox, you can go to Firefox Options -> Privacy and Security (on the left) -> Certificates (Bottom) -> View Certificates button. Data is measured in megabytes (MB) or gigabytes (GB), depending on the volume. Seems odd that I need to go buy the MB8611 to continue using my own modem. Check out the best DOCSIS 3.1 modems for supporting gigabit-speed internet from cable providers like Comcast Xfinity, AT&T, Cox, and CenturyLink. Overheating can be an issue with any electronic equipment. Model MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY. I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. I'm asking if the tp-link router can support using 2 WAN ports with LAG to get downstream data rates above 1 Gbps. You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. Software. They are only for link aggregation. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. In fact, the Motorola MB8600 offers almost identical hardware specs to Arris SB8200, which should come as no surprise considering Motorola is partially owned by the Arris Group. When you receive a modem, the firmware will come preloaded on it. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. Enter the IP 192.168..1 into your browser and pressing enter. Re:WAN LAG on tp-link router. Its silly though, especially since most people dont even have equipment to use over gigabit speeds (or even lower if everything is WiFi). I think they might be bad, but I know basically nothing about this. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. It supports OFDM, a digital data encoding method that reduces latency in DOCSIS 3.1 devices. My MB8600 works fine, it didn't have the problem. Right when I log in to my modem, the firmware version is listed right on the home page. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). All was good until modem firmware was updated. Up and running within 15 minutes, No call to Comcast. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. Press question mark to learn the rest of the keyboard shortcuts. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. In my case, my modems firmware matches the latest version released by the manufacturer. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I'm now getting my gigabit down. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. We don't want to lose you to too much technical jargon this early on, but no talk involving the Motorola MB8600 would be complete without mentioning the high DOCSIS ratings of 3.1 and 3.2, both of which speak highly of the MB8600's ability to compete with other modem manufacturers by using the latest firmware upgrades available in addition . CAT6 is recommended. Description. Overall Take. If your phone and Internet plans are tied together, then you need a replacement modem that handles both in order to ditch Xfinitys rental equipment. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. And without having to rent any gear. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. While others are made from smaller, less well known manufacturers. As a side note: Netgear also makes one of the best 802.11.ax routers available. If your area hasnt yet switched over to fiber, you may be in for a major upgrade in the future. This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. . Unfortunately, multi-gig technology is quite limited. Best Buy has honest and unbiased customer reviews for Motorola - MB8611 32x8 DOCSIS 3.1 Cable Modem 2.5 GB Ethernet - Black. Internet is down for the second time in 4 days. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. Question Motorola Moca Adapters or Really Any Moca Adapters Question for Setup: Networking: 2: Aug 3, 2022: Similar threads; Question Looking to use my own router with my fiber modem: Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. For the user, this means fewer hiccups and faster page load times. Gigabit speeds are offered by the nation's largest ISPs, including Comcast Xfinity, AT&T, Cox, CenturyLink, and Google Fiber. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. As you can see, the firmware version installed on my modem is V1.01.22. Note that line impairments may exist that the modem is not able to report. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). Can anyone help with this? item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. Once on the Advanced tab, my modems firmware version is clearly listed. The only browser I could login to my modem with is Edge. If you want to wirelessly broadcast your high-speed signal through your home, you will also need a Gigabit-compatible router. How to Update Modem Firmware: A Complete Guide. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. Now that Ive described how your modem should be upgraded, lets take a look at the downside. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. . https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. Right when I log in to my modem, the firmware version is listed right on the home page. All other modems connected to the ISP wont be updated. uniqs 4634: Share Comcast increases internet speeds. It is no longer compatible with 1 gig or higher. $119.99. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. For immediate assistance, check out the Xfinity Assistant. Please contact the moderators of this subreddit if you have any questions or concerns. This can be especially true when your internet plan isnt with a large provider. Heavy may receive a commission if you purchase a product through a link on this page. Rebooting your modem didnt work, and your ISP said they wont by updating your modem. Your modem needs to be receiving firmware updates. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. Feb 21, 2019 . One problem with buying a modem versus renting one, however, is that technology is always changing. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. . The Motorola modems use Wireless Power Boost and AnyBeam beamforming, which focuses your signal in a specific direction to provide better reception at both 2.4 GHz and 5 GHz frequencies. If your modem says it has an old firmware version, the first thing to try is to reboot your modem. Your Motorola router processes the signal from your internet service provider and transmits it to your network. I then re-enabled LAG and have approx 1.3tb download speed. In a rather extreme example of Netgears aggressive product release cycle, the company has actually already released two standalone gigabit modems before the technology has even had a chance to hit the majority of American homes. The customer service person I spoke with who blamed the modem had no idea what she was talking about. Press question mark to learn the rest of the keyboard shortcuts. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. If you rent equipment from Comcast, you are eligible for an update on us! I just tapped add new modem and followed the instructions. The software functionality and features . In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. restart firefox, goto the modem page and when the alert page comes up select the advanced then click on set exception. You might review Internet Troubleshooting Tips if you haven't already. When it comes to your ISP, sometimes the squeaky wheel gets the grease. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. But buying a modem can be overwhelming if youve never shopped for one before. These are only available in limited circumstances though, and for the most part, the average user wont need two link aggregated ports to enjoy lag-free 4K gaming and streaming. One of those checks is to see if the latest firmware version is running on the modem. Your ISP is. Computer operating systems no longer updated. The Motorola MB8611 is our pick if you already have gigabit or faster internet services: It's one of the least expensive DOCSIS 3.1 gigabit modems with a 2.5GbE port . The good news is, youre not responsible for updating your modems firmware. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. To give simultaneous Internet access to many devices . Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . I just hope Comcast fixes this. There are 3 additional Ethernet GigE LAN ports masked behind a label. Plus, it has two 1-Gigabit Ethernet ports! Ok. When asked about it, RCN said, "The Motorola MB8600 can connect but is known to have a lot of issues keeping a stable connection with our network. The modem does not indicate that the WAN ports are linked (LAN light flashing green). This is still is enough to support the most demanding Internet tasks. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. Downstream and upstream channels play a significant role in the speed of your downloads and uploads. Powered by. If your current ISP wont update your modem, maybe theres another one that will. This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. This means that my ISP is updating my modem like they should. On top of that, you dont want your internet performance suffering because your ISP wont update your modem. The Motorola MB8600 will work with any brand of WiFi router. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem.