In the top right corner, you'll see a little chat icon near the bell icon. Let us know. In the 'To' line, type "Xfinity Support" there. There appears to be no other way to contact comcast/xfinity. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's a hazard to pedestrians and vehicles! Thank you! It's infuriating. There may be a 60 day notice cancellation fee for your service. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. The tree and the cable are both on the grass verge next to my property. Create an account to follow your favorite communities and start taking part in conversations. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) Emails sent with an attachment cannot be processed. For more information, please see our If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. How to report a down or damaged CenturyLink line. A recent storm brought down a tree which took down one of the above ground cables by my house. Discussion. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Write your 17-digit account number on the "For" line of your check or money order. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I explained this to the rep when I called to cancel. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. If the IP address resides on the Comcast network. Thanks! I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Provide your account info and say, Line is down., Dont have AT&T service? Don't touch anything or anyone in contact with a downed power line. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Whenever there is an outage, your first step is to report it via email or twitter. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Update on June 10, 2021. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Thanks. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. I have followed these instructions and sent the private message on 6/1/21. 7 years ago. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Then, call PG&E at 1-800-743-5000. Should you experience further issues, please create a new post. Don't worry, we'll never do that as it might cut into our profits for the quarter. Stay at least 35ft away from any downed wires during cleanup and other activities. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Include the words "Firewall Investigation" in the subject line. Contact Customer Service at (800) 391-3000. Choose the option that best describes your situation. Call 800.288.2020. Our community is your official source on Reddit for help with Xfinity services. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. A woman in Huntington says she contacted Comcast several times about a line. Our team can assist with getting those downed wires raised. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Please send us a direct message to "Xfinity Support" with your full name and address. Press Enter to send it. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Make sure you are signed in with your Xfinity credentials. I have a downed wire in the middle of the street. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Not a word either by phone, email or through the support chat since then. 70% of power outages are caused by major weather. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. We have made changes to keep employees safe so response and call times may be longer than usual. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Our community is your official source on Reddit for help with Xfinity services. Call 800.288.2020 . Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. This option is available 24 hours a day, 7 days a week. I am at a loss. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Call 800.288.2020 and select Repair. up. Cloudflare Ray ID: 7a2ad44e3df86ef8 Thank you for reaching out to our forums community, its great we can connect this way! I would like to report down wires in my back yard for the second time. Occasionally there is a mix up and Comcast forgets to bury the drop. What to expect: Your complaint will be posted online in a public database. Thank you so much Anthony for sending us over those details and the Modmail. Immediately Call Emergency Services. I have a downed wire in the middle of the street. Our community is your official source on Reddit for help with Xfinity services. Asking on behalf of my place of business. Thank you for reaching out to the Digital Care Team. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Click the "New message" (pencil and paper) icon, 3. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. How do I report this? How to Reach a Real Person at Comcast/Xfinity. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. If you absolutely need to have it removed, consult with an electrician before doing so. Please help before someone gets hurt. Just select Xfinity support and you will be able to speak with the next available specialist. A: Cable and phone wires dont carry current, so its safe to remove them. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Massive outages do occur because of problems such as storms, floods etc. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Electric Lines that run from the utility pole to your residence. For more information, please see our Genius. Can you direct message us your name and address, please? Its important that you dont exit the vehicle unless youre in imminent danger. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. You can report an issue by going to the Xfinity Status Center. Rod Furlan is a crook and Thief and should be held accountable. This post was marked as closed. A drop-down list appears. Comcast landlines are being used by homes and businesses alike. My electric company has been out already and have told me that it is Comcast's issue. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Call BGE at 1-877-778-2222 to report any downed electrical lines. I hate to hear this has been your experience and would love to investigate this for you! Adding to this post, because the instructions didn't say to wait for a response when using the private message option. For your safety, do not touch or move the downed line. I am a bot, and this action was performed automatically. Hello @user_300363 and thank you! In the top right corner, you'll see a little chat icon near the bell icon. X | `>`. Don't touch a downed power line or other equipment. Reporting this to comcast seems to be a problem. I will post again here when/if I receive a reply or action is taken. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. How to Report an Issue Online Visit xfinity.com/xfinityassistant. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I called but only received voice mail. View the Xfinity outage map and find out when an area will be back online. How do I report an above ground cable down? Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Please contact the moderators of this subreddit if you have any questions or concerns. Privacy Policy. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. How do I report down a cable line? Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. -You are responsible for the "mast," the . I do apologize once again for the delay on our end and sincerely appreciate all your patience! It's not the power line and I don't think it's the regular cable either because there's no service outage. Please contact the moderators of this subreddit if you have any questions or concerns. Our team can help get that line raised. Thanks! Click the direct message icon, 2. Contact Comcast and let them know of the down landline problem. New comments cannot be posted and votes cannot be cast. Responsible . Should you experience further issues, please create a new post. Yes, Comcast will come to your house to install the cable lines and equipment to your home. How do I talk to a real person at Comcast? Get in touch with Comcast Business. Here is a list of frequently requested telephone numbers: Cable. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. I think it may be the original phone line. It's in front of my yard, and it goes across the street. We've had a downed wire touching our building for about two months at this point. Talk to Us. An official employee, such as myself or whoever is first available, will respond. @XfinityThomasChow long does it take for someone to reply? Enter another ZIP to see info from a different area. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. I am a bot, and this action was performed automatically. If you have questions about your services, we're here to answer them. ET. If you have questions about your services, we're here to answer them. Report an issue Select Chat. Verizon Business customers. You can also request a call at a time that fits your schedule. ASA, ABA, Adherence). I am a bot, and this action was performed automatically. A recent storm brought down a tree which took down one of the above ground cables by my house. No worries, Our team can definitely help right here! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. 2 1 RR ryanray.rr81 Visitor 2 Messages . How do you get straight to a representative? Dial 333 to get connected to a customer service representative. See how you can save when you add Comcast Business Mobile or add a new line. I don't have AT&T, or a landline. How does cable internet get to your house? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. It's not the power line and I don't think it's the regular cable either because there's no service outage. A drop-down list appears. However, its critical not to cut into a power line, as you know. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. We have all the tools to help with your cable line and make sure it gets taken care of. Then it tells me it can help me better if I sign in. I can't get into my property because the line is blocking the drive way. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . It is to be expected when weather conditions are severe. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Type your message in the text area near the bottom of the window. Usually 911 dispatch has unlisted numbers for utilities. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ask for the Comcast liason. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Call 9-1-1 immediately to report a fallen power line. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages.